hr sr. generalist ( Manager level) - individual contributorTTEC

HR Sr. Generalist (Manager Level)- Individual Contributor
TTEC is seeking a Senior Human Capital Generalist to join our Enterprise Services team. This job will be based primarily in Metro Manila with some travel required across sites. This job will be remote for the time being but will be required to report to site as needed.
Our Human Capital Team brings significant value and contribution to our company through... always looking for new ideas and challenges to meet our employee satisfaction. We want to show our public that TTEC is the right place to work.
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
What you'll be doing:
Sr. Human Capital (HC) Generalist supports assigned business units and leaders to strategically address Talent needs. They develop and implement talent initiatives in support key business goals and strategies. They proactively identify human resource initiatives that will substantially enhance bottom line results and improve employee related gross margins.
What you'll bring to us:
Understand all key business initiatives and goals for each supported business area.
Deliver talent solutions to challenges affecting the success of the business.
Collaborate with team members to deliver outstanding talent initiatives to the business. Develop a "Trusted Advisor" relationship with key leaders at multiple levels.
Partner with and leverage COE teams across human capital, total rewards, development, payroll, talent acquisition and legal.
Provide day-to-day performance management guidance (coaching, career development, disciplinary actions)
Manage and resolve employee relation issues. Conduct investigations
Conduct exit interviews, review and analyze exit survey data to identify underlying causes of turnover.
Provide support for a variety of HC activities including employee relations, compensation administration, job evaluations, policy interpretation, etc.
Leverage reporting and data to drive analytics to better understand talent aligned to business results.
Participate in leadership meetings and drive the talent agenda.
Participate on project teams for company driven initiatives requiring a human capital perspective.
Work effectively within a matrixed organization.
What skills you'll need:
Bachelor's Degree preferred
Minimum of 4 years of related HR generalist experience.
Experience in SHRM or continued education.
Strong experience in multiple HR disciplines (total rewards, talent acquisition, performance management, employee relations, etc.). We do have Centers of Excellence this person would partner with.
Proven ability to build relationships of trust with leadership (Executive Director and Director level)
Ability to influence leaders and teams of differing viewpoints to create positive outcomes.
Strong written and verbal communication skills
Ability to coach and influence people leaders
Working knowledge of HRIS systems & system savvy
Passion for customer engagement and employee experience
What You Can Expect
Dedication to your career growth and professional development
Actively diverse and inclusive culture
Community-minded organization committed to giving back
Global team of curious lifelong learners guided by our company values
And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.
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TTEC

Mandaluyong City, Metro Manila
Permanent
Full-time