hr services senior AssociateEquinix

Who are we?
Equinix is the world's digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
HR Services Senior Associate
Job Summary
A highly skilled specialist that contributes to the development of new concepts and techniques, consistently works on complex assignments requiring independent action. Responsible for the execution of all HR services and processing queries up to Tier 2. Assists with Tier 3 queries and special projects.
Responsibilities
Life Cycle and System Updates
Executes all Tier 1 and Tier 2 employee lifecycle change processes and additional Tier 2 processes, such as Payroll, Benefits, Compensation, standard reporting and LOA's
Leverages process knowledge to guide employees through lifecycle changes, customizing the solution to fit individual needs
Utilizes expertise to resolve complex issues, and often acts as a team lead or resource to others. Point of escalation is teamlead/ manager
Identifies trends and initiates process improvements with Manager or HRSS Project and Services Team
Understands trade offs and when to escalate
Understands end to end processes deeply and can easily assist in all steps of a multiple step process. Supports full region and global processes
Manages HR Systems Data and files, ensuring accuracy, completion, and that all are up to date
Handles sensitive and/or complex queries
Pivots with ease when introduced to new HR Systems configurations, engagement in system UAT
Provides standard and non standard non complex reporting to HR stakeholders and line managers
COE Process Expertise
Basic understanding of programs and COE processes
Able to answer COE type queries and guide line managers if appropriate
Able to handle complex COE processes
Operational Excellence
Assist with knowledge base and HR Systems navigation to resolve employee and manager queries including Workday and HR library
Understands and excutes on SLA and KPI's
Provide excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines
Understands and follows compliance requirements for SOX, Employee Data Governance and other policy requirements
Ensures data accuracy and integrity with all transactions,communications and stakeholder support
Project Management
May assist with translation validation.
Qualifications
High school diploma/GED required
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Equinix

Manila City, Metro Manila
Permanent
Full-time