hr Operations Manager | payroll (eh 2759)Accenture Thailand

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Accenture in the Philippines is currently hiring for HR Service Delivery Manager (Payroll), we are looking for the best talents who have the following skills and qualifications:
Responsible for repeatable, predictable, and measurable operations which includes but is not limited to the following:
Running and managing payroll service delivery for outsourced client of Accenture
Exceeding client and account metrics/ SLAs
In-depth understanding of Payroll processes supported by Accenture for different geographies. Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free.
Drive Operational Excellence within Team. Liaise with Operational Excellence Team as required.
Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.
Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client.
Escalate issues and seek advice when faced with complex issues/problems.
Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing.
Creates a logical plan, realistic estimates and schedule for an activity or project segment.
Ensures progress, issues and agreements are properly documented and acted upon.
Assist Team with problem solving performing "Root Cause Analysis" on issues faced and suggest appropriate corrective and preventive actions
Mentor and People Management skills
Working with Quality team for improvement across productivity, efficiency within the Team
People Performance management
Working with HR/ teams on Annual Salary increase and Variable payouts/cycles
Attrition Management skills
Being able to analyze Demand Vs Capacity requirements of the team and projects and ability to forecast for future hirings and assessing/ aligning impact on operations.
Training capabilities - working with Training & operation teams to train new hires and existing employees to upskill/ cross skill
Work on payroll projects for upliftment of team from domain/ skill perspective
Experience in implementation previous automations done in Payroll.
Stakeholder management/ Escalation Management with following teams-
Internal Accenture Leadership teams - Other Teams viz
Business Teams - Onboarding, Movement, Terminations, Enquiry Management Teams etc, Leadership
Supporting Teams - Training, Technology, Quality, Recruitment, HR
External - Client Management, various departments - HR Teams, Finance, Taxation, Treasury Teams, Auditors, Quality Assurance Teams etc.
Running governance and reporting schedules with stakeholders - Monthly/ Quarterly
OTHERS:
Project Shift Schedule: Morning Shift
Project Rest Day: Weekends off
Project/Team Location: Taguig Uptown Bonifacio Tower 3
What are we looking for?
HR Core or HR Operations OR HR Outsourcing experience is a must.
Experience Required in:
Global Payroll experience of more than 12 years (Australia, Chile are larger countries and domain expertise will be preferred in these first followed by US, Canada, UK, APAC (Singapore, Malaysia, Philippines) etc.)
SAP ERP knowledge on HR Payroll module
Thorough understanding of employee life cycle, employee data changes transactions and Payroll processing till compliance reporting & submission
Worked in a Global Multi country environment.
Prior Managerial experience of handling teams sizes of more than 70 FTEs
Prior experience on working on Payroll Outsourcing and shared services.
Knowledge of end-to-end Pre, Post and Payroll processing activities including and not limited to - understanding upstream and downstream activities that happen for
New Hires
Changes in existing employee's life cycle
T&A and Absence management
Benefit changes.
Superannuation
SGC statutory filings
Long term service leaves
Child support/ Garnishments
STP/ PAYG/ Global countries statutory reporting
Voluntary deductions - reporting and remittances
Statutory deductions - reporting and remittances
Remittances of Net Pay/ Bank Files
Monthly/ Quarterly/ Year end reconciliation and reporting
Transactions knowledge on process and on HRMS systems across Hire to Retire employee life cycle.
Join our high performing team and enjoy these benefits:
Competitive salary package, company bonuses, and performance incentives
Night differential
Loyalty, Christmas gift, inclusion, and diversity benefits
Paid sick and vacation leaves
Expanded maternity leave up to 120 days*
HMO coverage (medical and dental) from day 1 of employment
Life insurance
Employee stock purchase plan
Retirement plan
Flexible working arrangements
Accessible locations
Work Life Balance
Healthy and encouraging work environment
Career growth and promotion opportunities
Volunteering opportunities
About Accenture:
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world's largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
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