hr Operations leadiFive

Highlights
Competitive compensation and benefits packages
Continuous professional development and learning opportunities
Regular engagement activities and events
HR OPERATIONS LEAD
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!
ROLE OVERVIEW
We are looking for a HR Operations Lead to be part of our team.
He/She will be responsible for performing human resource administrative and analytical work, particularly on employee and labor relations; employee engagement activities; employee welfare; providing analysis on various HR programs and initiatives, and other support required.
MAIN RESPONSIBILITIES
Employee/Labor Relations, Performance Management, and Business Partnership
Supervise and handle the employee discipline management process
Provide counsel to employees including leadership and executive levels regarding policies and programs
Develop and implement new policies, practices, and programs to meet organizational needs
Monitor conditions of employment and minimize industrial disputes
Administer grievance procedures, mediation, conciliation, and arbitration proceedings, if needed
Represent the company in DOLE proceedings or NLRC cases
Participate in and conducts legal, government compliance, and procedural monitoring activities
Facilitate regular touch base meetings with Business Unit Heads and Corporate Leaders
Maintain cordial relationships with all internal and external stakeholders
Oversee and manage the Performance Management process
Employee/Labor Relations, Performance Management, and Business Partnership
Administer grievance procedures, mediation, conciliation, and arbitration proceedings, if needed
Represent the company in DOLE proceedings or NLRC cases
HR Analytics
Collect, compile, and analyze data to produce different HR reports and analytics that will be used to track trends and developments assigned in different business functional areas
Research, analyze, and present data as assigned to develop standard and ad hoc reports, templates, dashboards, scorecards, and metrics
Meet with internal stakeholders from employees to leadership levels to discuss and clarify requests for projects, highlight issues, and make recommendations to address concerns and priorities
Team Management
Monitor team's day-to-day deliverables, projects, reports, and other initiatives
Conduct regular team and individual check-ins, coaching sessions, and mentorship
Manage team's performance individually and as a group and ensure that the team's attainment is meeting the set goals or KPI
Ensure that the team's goals are aligned with the company's objectives
Employee 201/HRIS Management, Onboarding, and Offboarding
Guarantee that New Hire Orientation is well facilitated
Ensure that the team maintains organized, complete, and update employee HRIS profiles and Employee 201 files (physical and e-copies)
Review and promptly update HRIS records to reflect profile/employee data change requests, employee movements, such as transfers and promotions, approver/assignment/salary changes, office or location changes, etc.
Lead employee data clean-up projects and HRIS module creation/updates
Proactively address HRIS and employee data issues, coordinate with the HRIS service providers, and initiate the root cause analysis (RCA) activities
Recommend strategic improvements for employee data management and HRIS processes
Ensure that Offboarding Process is properly facilitated from Separation Notification, HRIS Deactivation, and Exit Clearance Process to releasing of Final Pay
Ensure that processes are up to date and compliant with the General Labor Standards and other government/legal policies.
Employee Engagement
Work with the Employee Engagement Team as well as business units, to build and maintain a planner of meaningful employee engagement activities on a monthly, quarterly, and annual basis
Conceptualize, plan for, and facilitate focused group discussions (FGDs), employee satisfaction or experience surveys, rewards and recognition activities, and other business unit or company-wide engagement initiatives
Coordinate preparations, including securing budget approval, sourcing, and procuring venue, materials, props, prizes, and other collaterals, for company events
Assist in creating purposeful information and communication materials and content for social media that are aligned with the Company's brand and clearly convey the Company's culture, events, and message
​Prepare, send out and analyze post-event surveys
Requirements
At least five (5) years of Human Resources management experience, two (2) of which shall be in leadership / supervisorial capacity, preferably in the BPO
Thorough working knowledge of HR best practices relative to employee and labor relations, DOLE and other Legal Compliance related to employment, and organization management
Demonstrated the ability to connect, communicate, and influence, to elicit cooperation across all levels within the organization, including executive stakeholders effectively and credibly
Excellent service orientation, and organization skills, including reporting and analysis, presentation skills, time management, planning, and the ability to manage multiple priorities at any given time
A people-first mindset and the ability to deliver short-term and long-term solutions
Undisputed integrity, reliability, professionalism, and maturity, even in uncertain situations
Willing to work on a hybrid setup
Able and willing to work on the night shift or any other schedule as required
Must be able to work on any of our sites:
8th Floor Zeta Tower Bridgetowne, C-5 Quezon City
6th Floor Tower 1Rockwell Business Center, Ortigas
Summary of role requirements:
Looking for candidates available to work:
Monday: Evening
Tuesday: Evening
Wednesday: Evening
Thursday: Evening
Friday: Evening
More than 4 years of relevant work experience required for this role
Working rights required for this role
Expected salary: ₱65,000 per month