hr Operations AssistantPearson

HR Operations Assistant
Description
At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology - and each other to surpass these boundaries - we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.
The Rewards Administrator manages reward-related transactions in Fusion. Administrators are also responsible in ensuring they process their cases timely, correctly, and adhere to all performance requirements.
Key Deliverables
Responsible for the daily service operations. Ensure effective, fair and consistent administration including adherence to policies and procedures and meeting service levels
Responsible for escalation and support process, by which customer issues that cannot be resolved, are escalated to the Global Process and Policy Owner for resolution
Responsible for interaction with the Centers of Expertise teams to operationalize policy and process as appropriate
Responsible for enabling tier 2 team management, so effective monitoring, coaching, counselling, promoting staff development and providing a positive work environment is possible
Responsible for achieving all personal performance targets set by Team Lead - link to service targets. Conduct performance appraisals with Team Lead and take appropriate action
Responsible for proactively spotting areas of improvements and discusses with the Team Lead. Suggests solutions as appropriate. Promotes and implements defined Continuous Improvement initiatives
Responsible for facilitating the execution of effective reporting mechanisms to verify Service Delivery levels against SLAs
Qualifications
Qualifications:
Bachelor degree
Experience of working in Contact or Service Centers will be an
advantage
Extensive HR process and policy knowledge regarding recruiting
Excellent written and oral communication skills in English
Personal computer skills, including MS Office
Knowledge of HR metrics and their applicability
Experience with HRIS applications and complementary HR software solutions
Primary Location: PH-PH-Manila
Work Locations: PH-Mandaluyong City-Manila Rockwell Rockwell Business Center Sheridan 7th Floor, North Tower Manila
Job: Human Resources
Organization: Human Resources
Employee Status: Regular Employee
Job Type: Standard
Shift: Night Job
Job Posting: Oct 7, 2020
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 2009445
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Pearson

Manila City, Metro Manila
Permanent
Full-time