hr Operations AssistantPearson

Education and Experience Requirements:
●Minimum high school diploma or equivalent; college or technical training preferred; or a combination of education and experience
●Strong customer service skills and call center experience
●Strong technical skills and/or experience with HRIS systems
Overall Functions, Duties and Responsibilities:
Fulfillment
●Use internal systems to assign candidates to requisitions and send offer letters
●Upload employees for rehire to requisitions in system
●Load, extract and share reports from PEACS
●Coordinate interviews for employees
●Other duties as assigned
Communications Center - Take inbound phone calls from large candidate and employee base (upwards of 20k) to respond to queries, offer solutions and resolve issues
●Make outbound phone calls to candidates and employees to drive employment onboarding completion and/or communicate assignment changes
●Monitoring and respond to incoming email/chat communications
●Craft and send mass e-mail and call campaign communications
●Work within multiple systems simultaneously to respond in real-time to callers (Fusion, PEACS, Red Carpet)
●Achieve a basic understanding of company policies
Skills and Other Requirements:
●Strong computer skills including data entry, email, spreadsheets, and databases; 50+ wpm, strong Excel skills required ●Adherence to confidentiality and nondisclosure requirements
●Ability to multi-task and demonstrate time-management in a fast paced environment
●Excellent organizational skills and excellent communication skills required
●Positive demeanor and the ability to work well with others in providing excellent customer service is critical
●Sense of ownership and urgency to support business and employee needs
Working Conditions:
●Core work hours: 8:00-5:00 local US Time Monday through Friday - During Temporary Peak season, must have the ability to work a flexible schedule as business needs require. This may include extended weekday hours and occasional weekend hours. ●Office environment - ability to sit for long periods of time is necessary
Job: HUMAN RESOURCES
Organization: Assessment & Qualifications
Schedule: FULL_TIME
Req ID: 8679
Pearson

Mandaluyong City, Metro Manila
Permanent
Full-time