hr Delivery process owner (rpo)Ibm

Introduction
Ready to help build IBM's biggest asset - its talent? As a Recruitment Professional, you serve an integral role as the main point of contact for both candidates and hiring managers, guiding them through the full recruiting lifecycle. Work with a team using the most innovative approaches to attraction, sourcing, selection, interviewing, offering, and closing. This is an opportunity to shape IBM's future. Start your journey now!
Your Role and Responsibilities
The objective of an HR Process Owner (HRPO) is to serve as the bridge between the account's operations and
project delivery teams. HRPOs are primarily responsible for quality service delivery by assigning work to
practitioners, providing guidance on process execution, setting up standards for process delivery, and resolving
first-level issues through collaboration with various IBM and client contacts.
GENERAL RESPONSIBILITIES
General Responsibilities
Contract knowledge: Maintains current knowledge of the account's contract, specifically the Talent Services statement of work (SOW), service level achievement (SLA) definitions, and other contractual obligations
Process management: Establishes, implements, and/or cascades process execution standards such as control points, internal timelines, quality audit guidelines, etc.; performs quality audits as needed Service delivery management: Creates the SLA reports and provides complete documentation on SLA waivers as needed; ensures all SLAs are consistently met; alerts the team to critical updates and potential risks in a timely manner
Process mastery: Serves as a consultant for daily operational activities; provides mentorship to practitioners
Performance management: Coordinates with the Tower Lead and HR Delivery Managers (HRDMs) in addressing practitioners' performance; identifies and recommends actions to correct and/or improve practitioners' performance; provides feedback on practitioners' performance to be used in skills evaluation
Process improvement: Identifies areas of opportunity for improving efficiency, accuracy, and other operational measures of excellence; implements process improvement solutions; assists and provides input on the development of automation projects identified by the practitioners
Issue management: Identifies potential and actual process execution risks and escalates them to the client and/or to the Tower Lead based on severity and extent; proposes alternate solutions to risks and/or issues (potential or actual
Operations reviews: Presents data and provides relevant input or updates for operational and account dashboards
Business continuity planning: Identifies practitioner back-up systems and communicates them to the Client
Serves as the point of contact for the client governance team on certain Center-specific matters impacting the account's deliverables and issues
Process documentation: Creates process documents, job aids, and reference materials that accurately reflect the client-approved process execution.
Audits: Supports business controls review activities by preparing, reviewing, and/or uploading required audit documentation within specified timelines.
Makes an initial evaluation of simple client requests to determine scope and impact to headcount allocation, process, time, etc.; seeks the assistance of the Tower Lead, BOM, and/or HRDMs as appropriate
At the management team's discretion, assesses the technical capability of applicants and new hires to determine job fit
Oversees the process certification activities for new hires and existing practitioners
Provides input to the HRDMs on the assignment and distribution of work
Provides process coaching and training for practitioners
Ensures and manages own compliance to IBM and account deliverables, guidelines, and policies; manage own learning and development activities
Supports Center-level initiatives and priorities
Required Technical and Professional Expertise
At least 3 years of experience recruitment best practices
At least 2 years of experience building relationships and consulting with Hiring Managers through the open requisition, sourcing, debrief and offer stages in a face to face environment
At least 2 years of experience in computer skills including in-depth internet knowledge and proficiency in Word, Excel, Power Point, Internet, and database applications
Bachelor's Degree
Fluency in English
Preferred Technical and Professional Expertise
N/A
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBM
What matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBM
About IBM :
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
IBM

Manila City, Metro Manila Quezon City, Metro Manila
Permanent
Full-time