hr contact center adv isorIbm

Introduction
The HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.
Your Role and Responsibilities
You're likely to spend most of your time offering high quality first-line HR advice and guidance on a wide range of queries. Your key mission will be to advise on HR policy and practice relating to employment to include resolving pay and benefits issues.
· Give clear explanation of HR policy to employees and counselling managers on a wide range of subjects
· Make decisions and apply commercial judgement in dealing with HR policy issues e.g. parental leave, flexible working etc.
· Appropriately guide employees and line management through the HR Intranet
· Record details of incoming calls and emails in a timely and accurate manner, tracking through to closure/client resolution
· Escalate queries requiring ongoing case support to the Help HR Counsellor Advice Team
· Ensure own comprehensive knowledge of the HR Intranet and share best practice with colleagues
· Coach colleagues in other UK TSS teams in area of expertise
· Contribute to UK TSS and wider HR team by identifying trends or repeated queries or issues arising from HR policy or procedure
· Provide support to other UK TSS teams as and when required
· Build and maintain recognised levels of 'excellent' customer service
· Ensure compliance with the Data Protection Act at all times
· Contribute to UK TSS and wider HR projects and initiatives
· Commit to own personal development and completion of appropriate learning and development activities to ensure capability and skills are current
· Take responsibility for keeping abreast of HR policy and process developments
Required Technical and Professional Expertise
We are looking for a high energy individual with excellent communication and customer service skills. If you are a true team player, who commits to own personal development and flexibly supports other team members in response to work volumes, the role is perfect for you.
Candidate must possess at least a Bachelor's/College Degree, preferably Human Resources or equivalent
Excellent verbal and written communications skills required in English
Similar work experience of at least 2-4 years especially in a BPO or similar fast-paced setting
Good English Communication(verbal & non verbal)Skills
Basic computer and internet navigation skills
Amenable to working in shifting/night schedule
Intermediate in MS Excel
Preferred Technical and Professional Expertise
ERP working experience
Ability to prioritize tasks, manage multiple priorities and tight deadlines
Highly organized, analytical, results-oriented and has keen on details
IBM

Quezon City, Metro Manila
Permanent
Full-time