hr advisor - French languageIbm

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
The HR@IBM Advisor is the first point of contact for employees' HR / Travel & Expense / Payroll queries and provides back office HR administration support to the specific country/ies. The HR@IBM Advisor might be requested to support any country according to the business needs.
Employees and managers' requests can be sent via email, chat or telephone and often the HR@IBM Advisors would not know from one hour to the next what type of queries they are going to receive.
The HR@IBM Advisor is responsible for timely, accurate and complete end to end ownership and resolution of queries and transactions received.
HR@IBM Advisor may play the role of a case manager, by managing all processes related to the case, playing a key role for trending, gap analysis and process simplification.
Take ownership of the resolution of employees' issues, giving guidance and solving problems as the first point of contact whenever possible within the target response time.
Log and track enquiries through to resolution using workplace processes and guidelines
Communicate effectively to our customers on HR /Travel & Expense / Payroll and HR Tools usability, as well as on global and/or country specific policies and processes, providing education where necessary.
Work as a member of a team to minimize customer wait times, maximize customer satisfaction and response accuracy
Participate in information sharing with other team members. Identify trends and pass recommendations to the management.
Ensure productivity and high-level utilization
Follow business controls guidelines, corporate instructions and internal processes during work
Research, resolution and proper communication of cases outcome to the employee.
Analysis and resolution of escalations and special requests
Provide follow up calls or emails with case updates and/or case resolutions within the required time frame.
Follow up and ensure KPI compliance and proper resolution for cases transferred to back office or third parties
Supports different countries / processes based on language skills and operational needs
Gather data for complex case analysis to provide feedback on case creation and case resolution
Owns the resolution of complex employee's and line management's queries ensuring timely, accurate and value add responses
Delivers region or country specific training/coaching to junior colleagues on an ongoing basis
Proactively involved in cross departmental teaming and projects
Providing guidance and support on a specific HR process as well as acting as contact person for the process owners in the countries
Act as a focal point for all knowledge management in the particular area for the country/ies supported.
Continuously reviews and updates knowledge base
Ensure all KPIs are met
Notify the management about any upcoming request from the in-country HR Departments which is not currently in scope for the service
Proactively inform management about any significant increase/decrease of workload
Supports the HR Specialist Teams with the administration of policies
Updates the HR database with certain employee details/detail changes
Keeps process documents such as DTPs and Job Aids updated on a regular basis
Performs and documents regular compliance testing in accordance to the Business Controls guidelines relating to the EDM processes
Carries out any additional project work or duties
Is involved in transitions, both in and out, if needed
Acts in accordance of IBM's Data Security Guidelines
Required Technical and Professional Expertise
Excellent verbal and written communications skills required in English and French
Shift: Amenable to work on a client-based schedule (Night)
Work Location: Eastwood City Libis, Quezon City
Employment Type: Regular Full Time
Preferred Technical and Professional Expertise
Good computer literacy
Confident user of MS Office package (Word,Excel,OpenOffice)
Able to use the relevant HR tools and understands the implications of his/her actions in the systems
Preferably Cloud-based solutions and social networks experience.
About Business Unit
IBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.
Your Life @ IBM
What matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
IBM

Manila City, Metro Manila Quezon City, Metro Manila
Permanent
Full-time