housing SupervisorCGI

Position Description: CGI Federal's Housing Sector team that partners with public housing authorities (PHAs) and the U.S. Department of Housing and Urban Development (HUD) to assist in the provision of affordable housing has an opening for a Housing Position Description: CGI Federal's Housing Sector team that partners with public housing authorities (PHAs) and the U.S. Department of Housing and Urban Development (HUD) to assist in the provision of affordable housing has an opening for a Housing Supervisor. This is an opportunity to join an energetic team with a collaborative management group and work with affordable housing providers. New team members receive in-depth training to prepare them for their role. Additional training and professional development opportunities are also available, for both the affordable housing industry, and general business skills. The Housing Supervisor is responsible for supervising a team for the timely and accurate completion of specified core tasks for case management under HUD's Housing Choice Voucher Program (HCVP). The Housing Supervisor supports and supervises staff, helps to create and implement the highest quality housing assistance programs, maintains compliance with HUD regulations and the HCVP Administrative Plan and works with the entire staff of the Housing Authority in a collaborative environment. Your future duties and responsibilities: Responsibilities will include Supervision and training of staff to carry out program duties and responsibilities while at the same time maintaining a high quality of customer service with clients. Other duties may be assigned. . Research and implement new CGI/HUD/Client policy, procedures and requirements. . Train and provide written procedures for all team members. . Provide individual support and assistance to the Housing Specialist. This includes, but is not limited to, helping solve problems, answering questions, offering suggestions or solutions to problems, and assisting in difficult situations between client and landlord. . Ensure a high quality assurance level of the housing specialist's case management responsibilities to minimize risk. . Ensure that tasks assigned to the department are completed in an accurate and timely manner. . Run system reports to identify errors, assure policies and procedures are implemented consistently and work with staff to correct them. . Ability to supervise a team of people and/or work independently. . Research and respond to inquiries from clients, landlords and tenants regarding affordable housing matters and concerns. . Educate program team members, participants, appropriate agencies, and the general public concerning affordable housing specific regulations, policies and procedures. . Train Housing Specialists on practices, principles and techniques for compliant and quality work products. . Compile information, generate and present CGI internal and client reports in an accurate and timely manner. . Work closely with other team members to provide high level of customer service. . Provide staff coverage as needed. . Escalate all issues that need immediate supervisory attention. . Ensure adherence to all policies and procedures. Required qualifications to be successful in this role: . Bachelor's degree (preferred) or equivalent experience in lieu of education. . Three (3) years of experience in the affordable housing industry AND one (1) year of supervisory experience or an equivalent combination of experience and education. . Some travel may be required due to client needs. . Knowledge of Affordable Housing regulations along with a broad understanding of the Housing Choice Voucher Program. . Effective Supervision and Project Management Skills. . Excellent written and verbal communication skills. . Ability to motivate and provide performance feedback and evaluations to team assigned. . Affordable Housing certifications a plus. . Must obtain Certified HCVP Specialist within one year of employment. Ability to: coordinate work activities and supervise the work of direct reports make independent decisions express oneself clearly and concisely both orally and in writing establish and maintain effective working relationship with staff, clients, landlords and tenants deal effectively with situations requiring tact and diplomacy prepare clear and concise reports. Must have strong written, oral and computer skills. #CGIFederalJob #LI-KR1 #CMHA What you can expect from us: Insights you can act on While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success. 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Monster

Philippines
Permanent
Full-time