Hotel Operations ManagerVestahomes Commercial, Inc.

HOTEL OPERATIONS MANAGER
 
Duties & Responsibilities
Ensure that the Front Office, Housekeeping, Sales and Marketing, Social Media, IT and Maintenance Departments deliver a consistently high standard of guest service. Also, achieve business objectives and maximize the profitability of all outlets. Maintain effective cost controls in all areas.
Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
Work alongside all HODs to ensure the smooth running of the day-to-day operations.
Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
Be responsible for maximizing profit through the consistent delivery of the highest standard of service.
Ensure consistent implementation and review of SOPs throughout all Departments.
Be responsible for all day-to-day queries, complaints or problems that arise in the hotel.
Monitor the hotel functions book and familiarize yourself with all updates & amendments.
Maximize financial opportunities and achieve pro-active up-selling environment throughout the hotel.
Conduct regular fire walks and Health & Safety audits.
Promote a positive employee relations culture through effective communication and regular team meetings.
Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.
Determining staffing needs based on factors such as statistical data and past experience.
Monitoring occupancy rates and room rates to ensure that profits are maximized while ensuring that customers are satisfied.
Developing and implementing marketing strategies to promote hotel brand awareness and increases in revenue.
Working with the front office staff to ensure that all guest requests are handled properly and in a timely manner.
Qualifications:
Degree in Business Administration, Hospitality Management, or relevant field.
Proven minimum 5 years of experience as Hotel Operations Manager or relevant roles.
Understanding of all hotel management best practices and relevant laws and guidelines
Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage.
Excellent customer service skills 
Great decision making and problems solving skills.
Reliable with an ability to multi-task and work well under pressure
Good leadership skills and ability to motivate staff.