home lending - Operations Supervisor, associateJPMorgan Chase

Job Description:
Key Competencies
LEADERSHIP SKILLS: The individual should be able to engage, organize and inspire others to achieve common goals. * Lead and motivate teams effectively: Must be able to manage, coordinate and direct the daily operations of overtime - eligible staff members while maintaining overall team productivity to meet department goals.
Excellent Communication skills: Communicates with clarity of thought and purpose. Should be able to effectively compose clear, concise, and crisp messages to a variety of audiences and is able to articulate difficult messages in an effective/positive way.
Managing difficult conversations: Drives positive outcomes even when the message is difficult to deliver & is able to face the facts in an objective, responsible and honest manner.
Creative and Strategic Thinking: Demonstrates the ability to be creative, pragmatic, and engaged in making decisions and taking actions to drive an improved environment for employees.
RESULTS AND EXECUTION: Commits to a course of action and follows through on behalf of people, customers and profitability * Sets high standards: Executes effective objectives that are challenging yet realistic. Sets and achieves goals that tie into broader functional/firm goals in a fast-paced changing environment.
Demonstrates fortitude to get things done: Is disciplined and organized. Is able to effectively prioritize and reprioritize own work. Acts with a sense of urgency, adjusts quickly to change and demonstrates the ability to delegate effectively.
Coaching Skills: Consistently provide feedback/coaching to their team members to help enhance their overall performance on all metrics. Spends time on a daily basis coaching through different mediums (1on1, Side-by-side, offline coaching)
Developing others: Is able to invest in the future of their team members by developing them and thereby helping create strong bench strength for the future of the organization.
CULTURE, VALUES AND PARTNERSHIP: Creates lifelong relationships and inspires trust while achieving goals * Treat all people right and with respect: Respects everyone's unique voice and differences and is actively seeking out opportunities to attract, hire and leverage diversity on team.
Deal with ambiguity: Has the skill to lead others through change with professionalism. Manage crisis situations effectively and efficiently
Work across boundaries: Is able to network effectively with colleagues. Collaborate with others to achieve common goals
Influence without authority: Negotiate to win/win outcomes & Influence others to work collaboratively on common goals
Employee satisfaction: Focus on creating a winning environment where employees are motivated to deliver superior customer service results.
CRITICAL THINKING, RISK & CONTROL: Runs the business with controls and risk discipline * Decision making skills: Has the ability to makes good decisions regarding employee issues and concerns. Provides advice & makes sound decisions based on a thorough assessment of the issues & outcomes.
Risk and Controls mindset: Wears the Risk and Controls hat to ensure employees know the policies and procedures that govern their work and duly adhere to it. Is able to identify key gaps/opportunities that could potentially pose as a threat/risk to our company and help remediate these issues effectively. Abides by all applicable regulatory requirements.
Do the right thing: Is able to maintain the highest standards of integrity by doing the right thing for our customers, our employees, our shareholders and all our partners.
Analytical skills: Manages by metrics and uses independent judgment to determine approvals related to complex business decisions. Demonstrates strong research skills and the ability to identify root cause issues and emerging patterns/trends within the business.
BUSINESS ACUMEN: Leads the business towards meeting organizational objectives. * Be a student of the business: Is looking for ways to evolve and learn about the overall business.
Positive impact on customer experience: Is able to effectively coach the team to consistently deliver superior customer service and continually make it easy for customers to do business with us.
Drive innovation and be bold: Generate ideas for continuous improvement and drive implementation of initiatives that promote productivity & quality
Manage Escalations and Complaints: Is able to effectively remediate escalations and complaints from customers and employees. Willing to help manage supervisor queues, when required.
Qualifications:
People management or team leader apprenticeship experience of at least 3 years
College graduate preferred.
Excellent ability to work in a high pressure and fast paced environment with multi-tasking skills
Excellent analytical and decision making skills
Strong verbal and written communication skills
Strong supervisory skills with excellent product knowledge
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.
JPMorgan Chase

Metro Manila
Permanent
Full-time