Home Based customer support representativeLEMAMO PTE LTD

IMPORTANT: We only accept applications submitted through this link-- https://anytimemailbox.bamboohr.com/jobs/view.php?id=56
Job Description
Immediate opening for a full-time call center support agent position within the Operations Department. This position is for someone who has exceptional verbal and writing skills and can multitask, has strong organizational skills, pays attention to detail, and works under minimal supervision. The ideal candidate will have a cheerful and clear English speaking voice and strong live chat skills.
About Us
Anytime Mailbox is the leading provider of digital mailbox software solutions in the world. Our mission is to bring postal mail into the 21st century by emphasizing accessibility and practicality, while providing industry-leading customer support. With our easy-to-use platform, business centers, corporate enterprises, mailroom operators, and more can offer customers access to their postal mail through a smartphone, tablet, computer, or practically any device with access to the internet.
We take pride in our international partnerships-we have over 1200 mailbox locations across North America, Asia, Australia, Europe, Africa, and the Middle East. While we are headquartered in Los Angeles, California (USA), we also have flourishing offices in Singapore, Vietnam, and the Philippines. As a leader in the global digital mailbox industry, we are constantly searching for unique talents who can add value and diversity to our team that will push us to exceed our customers' expectations.
Work Hours are USA / Pacific Standard Time:
Friday to Tuesday, 5AM - 2PM PST (8PM to 5AM PHT)
Monday to Friday, 5AM - 2PM PST (8PM to 5AM PHT)
This job requires training for 45 - 60 days on a graveyard shift.
Job Requirements
At least 2 years of experience in both live phone support and live chat
Must have a First Contact Resolution (FCR) approach
Excellent organizational skills
Excellent communication skills
Must be highly organized and detail-oriented
Steller command of English verbally and in writing
Excellent troubleshooting, communication, and customer service skills
Strong ability to resolve problems quickly
Strong ability to perform well under pressure
Self-motivated team player, able to set priorities and manage deadlines
Flexible and adaptable to changing duties and responsibilities
Strong ability to multitask and prioritize
Can-do and cheerful attitude
Team player
Other Requirements
Access to a reliable high-speed Internet connection.
Latest-model computer (preferably Core i3 or higher, and at least 8GB ram)
Available for scheduled and ad-hoc calls/meetings/chats during weekdays working
Quiet workspace
Good quality, noise-canceling headset
Double monitors preferred but not required
Responsibilities
Answer inbound calls
Respond to customer questions via email and live chat
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our internal database in a comprehensible way
Create and maintain reports
Support senior management with special projects
Salary and Benefits
150PHP - 170PHP per hour
Work remotely from home.
Hourly Full time (40 hours minimum, more if you want)
Paid annual leaves
Year end Incentive paid no later than December 24th.
Health benefits after 90 days with a positive review from your manager.
Follow this Link to Apply: https://anytimemailbox.bamboohr.com/jobs/
Please note: As experience rarely measures up to true talent, keep in mind these qualifications are meant as guidelines only. If you feel you possess the talent, but not all the years of experience, feel free to contact us. We are always on the lookout for the truly gifted.