hiring operation Supervisor - earn 35,000 to 42,800/monthlyNeksJob Philippines

Offer description
₱ 42,800.00 (monthly) Permanent contract Full Time
Job Responsibilities:
It is the role of the Operations Supervisor to make the team work together, or in some cases, make the staff and the client work together to get the best results.
Operations Supervisor, together with the VP of Operations and the Operations Managers are responsible for overall account management which includes the following:
1. Staff Management - discipline, performance improvement, monitoring, coaching, retention
2. Client Management - relationship management, coordination, client retention, client satisfaction
3. Cost Management - although this is mainly a responsibility of Finance, operations should monitor resource utilization and ensure efficiency and maximization of resources.
In general terms, the Operations Supervisor is primarily responsible for monitoring and setting up of metrics, monitoring attendance and implementing the company code of conduct, updating and keeping track of employee records, and disseminating pertinent information to our projects. Other job details will be discussed by your immediate supervisor to include performance metrics and evaluation tools.
Key responsibilities and accountabilities:
1. Regularly coordinate with the client regarding the status of the offshore team
2. Implement and monitor KPIs set by the client or MS
3. Monitor the team's performance
4. Conduct coaching sessions and issuing corrective actions
5. Monitor and track the daily attendance
6. Implement policies, deadlines and standards set by the client
7. Handle complaints and queries from all staff
8. Provide day-to-day operational support
9. Resolve minor client and staff issues
10. Report to the Operations Manager and Head of Operations
11. Disseminate information to employees like updates on policies and company events.
12. Create, maintain and administer schedules for outsourced staff, in coordination with the client
13. Prepare and maintain statistical reports used in management decision-making - particularly attendance reports and trends, schedule adherence and other reports that may be useful in operations planning and management
14. Develop of reports/processes that increase the ability of the offshore project to effectively and accurately plan acceptable performance results
15. All other duties as assigned
Candidate must possess at least a Bachelor's/College Degree , any field.
At least 3 year(s) of working experience in the related field is required for this position.
Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Customer Service or equivalent.
Full-Time position(s) available.
Applicants must be willing to work in Eastwood,Libis.
Requirements
Minimum education level: Bachelor ́s Degree
3 years of experience
Language(s): English
Availability to travel: Yes
7 minutes ago
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