Helpdesk specialistMB Philippines Inc.

We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm's front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.
Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilise excellent customer service skills and exceed customers' expectations
Ensure proper recording, documentation and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products and services
Proven working experience in providing Help Desk support
Proficiency in English
Working knowledge of help desk software, databases and remote control
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
BS degree in Information Technology, Computer Science or equivalent
Retirement Benefit Plans
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Entry Level / Junior, Apprentice IT and Software Information Technology / IT 1 opening Bachelor's degree graduate
MB Philippines, Inc. is a service-oriented company, professionalizing on knowledge-enabling solutions to both business and technology challenges. These solutions are aimed at rural banks, credit unions, thrift banks, cooperative banks and other financial institutions.Knowledge-enabling solutions provide banking and financial firms with some market edge, namely increased operational effectiveness and efficiency, which develop the capabilities of its main assets - the people and the knowledge within them.MB Philippines, Inc. does not take shortcuts for solving problems. It facilitates knowledge creation and knowledge transfer activities. All activities highlight the capabilities of its client is foremost when showcasing the competencies among every one in the organization.In the process, the company provides its clients with value-added services including mentoring and training. MB Philippines, Inc. has a roster of seasoned consultants. They are the best breed in their respective areas of service.With more than 20 years or real-world experience, they are confidently capable of putting clients into positions of market superiority. This sets the company apart from other players in the market. MB Philippines, Inc. intends to raise the service quality standards of its business partners and clients and believes in empowering them.
Kalibrr

Pasig City, Metro Manila
Permanent
Full-time