Helpdesk specialist (medical allied)MAXICARE HEALTHCARE CORPORATION - CEBU

Responsibilities Issues Letter of Authority after assessment of coverage, professionally explains non-coverage rationale to members Responds inquiries and complaints, resolves customers' feedback and issues raised regarding handling time and waiting time Secures overriding approval from the Helpdesk Supervisor for LOAs beyond Helpdesks CCS authority limits Provides support the Immediate Superior on Follow-up On-site Orientation and training especially to the new CCRS, as well as in preparing and submitting reports on census, decking of doctors, POS queue reports and manual LOA reports Educational background: College Graduate of 4, 5 year-course, preferably: Medical Allied Courses Experience and Training: Experience in HMO or Insurance experience is an advantage Skills Requirements Communication skills Data Analysis Computer literate Job Type: Full-time Benefits: Additional leave Company events Life insurance Opportunities for promotion Pay raise Schedule: 8 hour shift Day shift Supplemental pay types: 13th month salary Bonus pay Overtime pay Performance bonus Ability to Commute: Cebu City, Cebu (Preferred) Ability to Relocate: Cebu City, Cebu: Relocate before starting work (Preferred)
foundit

Central Visayas
Permanent
Full-time