help desk re presentativeNCR Corporation

About NCR
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
The Help Desk Representative works in high call/ticket volume Helpdesk environment supporting NCR's customers and analysts in providing problem resolution for NCR products and services.
Responsibilities include:
Perform technical troubleshooting with end-users of PCs and retail point-of-sale devices
Remotely deliver solutions, dispatch service personnel, and work directly with the customer to understand the problem and ensure timely and satisfactory resolution of problem
Communicate with customers via phone and email
Document, verify and make appropriate corrections to the incident record and customer profile
Maintain technical knowledge and expertise associated with multiple applications and hardware
Qualifications:
0-2 years of related experience
Advanced knowledge level of Windows 98 2000, NT, XP and Vista;
Advanced knowledge of Internet applications and protocols as well standard network monitoring and analyzing tools;
Advanced trouble-shooting skills with MS Office and standard applications (Virus Scanner, Adobe, Zip)
High level knowledge of PC hardware equipment and utilization (printers, scanners, modems, network cards)
Excellent communication skills at all levels including excellent listening skills
Possess strong customer service skills and be able to work in a dynamic team environment
Advanced problem solving and troubleshooting skills
Ability to work a flexible schedule (evenings/weekends)
Ability to work in a multitask fast paced environment
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
NCR Corporation

Cebu City, Cebu
Permanent
Full-time