help desk AssociateFirst Multi-Tech Industrial and Development Corporation (FMIDC)
Salary: ₱ 15,000.00 monthly
Work form: Full time
Posting Date: 15/06/2025
Deadline: 10/03/2021
Description
DUTIES AND RESPONSIBILITIES:
*Receives service requests through phone calls and emails.
*Interviews customers and log all information regarding service request.
*Assists customers in determining problem of the requested service.
*Coordinates service request and scheduled activities to field personnel.
*Updates service requests to system and customer.
*Generates daily, weekly, and monthly reports for operation in an accurate and timely manner.
*Tracks and closes escalation process.
*Escalates service request exceeding SLA (Service Level Agreement)
*Maintains a high level of courteous customer service at all times.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): English
Availability for travel: No
Availability for change of residence: No
DUTIES AND RESPONSIBILITIES:
*Receives service requests through phone calls and emails.
*Interviews customers and log all information regarding service request.
*Assists customers in determining problem of the requested service.
*Coordinates service request and scheduled activities to field personnel.
*Updates service requests to system and customer.
*Generates daily, weekly, and monthly reports for operation in an accurate and timely manner.
*Tracks and closes escalation process.
*Escalates service request exceeding SLA (Service Level Agreement)
*Maintains a high level of courteous customer service at all times.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): English
Availability for travel: No
Availability for change of residence: No
Other Info
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First Multi-Tech Industrial and Development Corporation (FMIDC)
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About the company
First Multi-Tech Industrial and Development Corporation (FMIDC) jobs
₱ 15,000.00 · Mandaluyong, National Capital Region · Today, 09:06 AM