healthcare Customer Service advocate | weekends off | temp work at home | pasayTeleTech Philippines

Healthcare Customer Service Advocate | Weekends Off | Temp Work at Home | Pasay » Full-time
» Pasay
» •
» Posted on May 9, 2022
» •
» Apply job
Description:
At TTEC, we're all about the Human practice. Elevated. As a site-located and temporary work in the house Healthcare Customer Service Representative in Pasay, you'll be a part of creating and delivering amazing customer practices while you also #practiceTTEC, an award-winning employment practice and company culture.
What You'll be Doing
Do you have a passion for helping others and giving them a peace of mind? In this function, you'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customers practice being just average or an exceptional one.
During a Typical Day, You'll
» Answer incoming communications from customers and medical providers' office such as Physicians or Pharmacists
» Conduct research to provide answers for customers to resolve their issues
What You Bring to the function
» At least 1 or more years of customer service practice
» A graduate of any allied medical courses such as Psychology, Nursing, Biology and others
» Comfortable with decision making by assessing the situation, researching potential solutions, and making recommendations
» A solution-oriented mindset to ensure happy customers
» You lead by example and work with your team to contribute to the overall success of your client program
» Computer savvy
What You Can Expect
» expertiseable, encouraging, supporting and present leadership abilities
» Diverse and community minded organization
» Career-growth and lots of learning opportunities for aspiring minds
» And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like:
» Company-sponsored HMO with Health & Wellness programs for you and your family
» Educational assistance through tuition reimbursement
» An accessible office location inside the central Five E-Com Center in Pasay City.
The Equipment You'll Need (Temporary Work in the house set-up)
» Have the right connection - a home Internet access of 15-20 Mbps (you may do a quick check through Fast.com)
» Computer - we'll supply and deliver at your doorstep
» Must be able to hard-wire (via ethernet cord) directly into your home modem
» Must have a quiet workspace that is within a reasonable proximity of your router so that you can plug in while working.
Your Health Matters (requirements for hired candidates)
» All identified candidates need to secure a work and health permit prior to start date
» Candidates should always have one valid ID and Covid-19 vaccination card available.
A Bit More About Your function
We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to the account Team Leader. You'll contribute to the success of the customer practice as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer practices powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer practices start with you.
TTEC is proud to be an equal opportunity employer where all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, discapability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make Information technology a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. Information technology enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Requirements:
What You Bring to the function
» At least 1 or more years of customer service practice
» A graduate of any allied medical courses such as Psychology, Nursing, Biology and others
» Comfortable with decision making by assessing the situation, researching potential solutions, and making recommendations
» A solution-oriented mindset to ensure happy customers
» You lead by example and work with your team to contribute to the overall success of your client program
» Computer savvy
income: -
Address: Five Ecom Center, MoA Complex, Pasay City
Application Process: Apply at Bossjob!
Apply at Bossjob.ph today!
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TeleTech Philippines Join us in delivering amazing customer practices! We help global brands provide a great practice to their customers, build customer loyalty, and grow their business. We also create exceptional practices for our employees. We invite you to join our journey and practice Information technology for yourself! At TeleTech, you can enjoy a fast-paced career that offers exciting professional development and career growth opportunities. Our dynamic and inclusive culture is located on a set of values that guide our relationships with clients, their customers, and each other.Founded in 1982, TeleTech has 50,000 employees operating across six continents, with 18 delivery centers in the Philippines. We are excited to launch our new brand image to continue using a blend of technology and humanity to help clients provide a great practice to their customers, build customer loyalty, and grow their business. We help brands make every interaction they have with a customer-whether it's face-to-face, online, over the phone, on social media, or via a mobile app-simple, personal and exceptional! Now, how cool is that? Not only will you have the chance to create amazing practices for yourself, you'll get to help create them for others. So jump on board, join our journey, and take your career amazing places along the way! #practiceTeleTech Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more significant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing practices. Join us Competitive compensation package including regular performance bonuses Medical and dental coverage plus life insurance options for you and your family Pharmacy, transportation & rice benefits await those that qualify TeleTech offers opportunities for career advancement, personal development and practices meant to enhance the quality of your professional life Immerse in personal development programs and continued expertise enhancement through online and proprietary TeleTech training curriculums Engage with your colleagues and build friendships through exciting promotions, events and activities About TeleTech We help global brands provide a great practice to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer practices that are simple, inspired, and more human deliver lasting value for everyone. Career Changers Welcome Here Time to change your career? Whether you've spent your career on the admin side in receptionist, administrative adjunct, sales or support functions or you've grown in industries such as retail, restaurant, hospitality, travel, insurance or financial services, we believe you have the customer focused expertise Information technology takes to join our global associates team. For more information about TeleTech, visit TeleTechJobs.com or search #practiceTeleTech all over social media to engage in the global conversation.
Worksvianet

Pasay City, Metro Manila
Temporary
Full-time