healthcare advocates - Quezon City, ncrUnitedHealth Group

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm) Primary Responsibilities: Provider, Member, and Other insurance facing position with frontline metrics Daily communication with providers, members, and other insurance companies to obtain and document coordination of benefits information Drive NPS by leveraging a questions-based approach to obtain information and exercise reflective listening skills to identify underlying, root cause issues Prioritize assigned tasks with minimal guidance from SMEs and management Coordinate directly with other team members to balance workload, execute priorities, and ensure assigned goals and objectives are met or exceeded Identify and resolve problems using defined processes, expertise, and judgment Communicate areas of potential improvement to SMEs for potential incorporation into processes to increase productivity, quality, and/or customer satisfaction Analyze and interpret data. Present the results of data analysis to SMEs and management, as appropriate, in a concise and crisp manner Leverage problem-solving skills within established guidelines to resolve issues, questions, and conflict at the lowest level possible within the organization Ability to work independently and as a team with limited supervision Possess strong attention to detail with the ability to think in a logical and structured manner to identify problems and present solutions for consideration Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product Leverage strong communication skills (verbal, non-verbal, and written) with a demonstrated ability to communicate ideas clearly and concisely with peers, superiors, members, and providers Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: College graduate of any course 1 year experience in Customer Service experience in a Call Center / BPO setting industry handling international account 1+ years of analyzing and solving customer problems in an office, claims, or customer service environment 1+ years of client facing/relationship building within any industry Basic proficiency with Microsoft Office Suite (Word, Powerpoint, Excel, and Outlook) Preferred Qualification: 2+ years of experience in the healthcare dealing with coordination of benefits Previous experience using multiple applications and systems at one time Ability to multi task anf shift priorities as needed Proficient in the English language
Monster

Philippines
Permanent
Full-time