head of shared Services (philippines)Outsourced Doers

Who we are:
At the Doers Way, our Outsourced Doers division is one of the fastest-growing outsourcing agencies in the world, providing our members with fully qualified virtual assistants. Many female entrepreneurs feel overwhelmed building their business, our ability to match them with a virtual assistant specifically trained for them helps our online community be successful in doing what they love.
We take care of each other and our clients and we build each other up to be the best versions of ourselves. We have big dreams, we are strategic, and we plan and execute with success.
The Position:
The purpose of the Head of Shared Services position is to lead and drive the development, implementation and evaluation of best in class people strategies that support the organisation in achieving its vision, mission and strategic goals. This role is responsible for maximising efficient team capacity, sourcing and recruiting the best virtual assistant capacity, ensuring that Outsourced Doers remains compliant with all People related regulatory requirements, and ensuring our team of Subject Matter Experts provide on time, best practice guidance to our operational teams.
As the business expands, this role will also encompass other support functions such as compliance, IT, facilities and security, procurement and Project Management.
Reporting line:
This role will report to the Director of Operations.
Position Tasks and Responsibilities:
Strategic Leadership
Development and deployment of Wildly Important Goals (WIGs) each quarter to improve client onboarding experience, remove inefficient processes.
Strategic management of all People-related functions (HR, Recruitment/Placement, Workforce planning, employee engagement and NPS, attrition: Development and deployment of Wildly Important Goals (WIGs) each quarter to improve client onboarding experience, remove inefficient processes.
Workforce Planning: champion WFM within the business to ensure productivity is understood and reporting to Operational stakeholders is useful and provides insight to improve staff productivity and retention.
SME: recruit and develop Doer Functional Champions as part of employee career development, whilst enhancing the sharing of best practice principles.
Act as a trusted adviser to Executive and team leaders on critical people issues and risks.
People Development
Develop appropriate People and Development measures across the organisation which enable the leadership team to monitor the impact of our People and Development strategies and where attention may need to be focussed at a strategic level in order to best support delivery of our mission and vision.
Develop, monitor and regularly report on key People and Development performance indicators, management processes and compliance frameworks and take appropriate action to achieve improved service delivery and business objectives whilst appropriately controlling and mitigating risk.
Represent the organisation as delegated by the Director of Operations.
Performance, Risk and Compliance
Ensure that any risks associated with the People and Development function, for example with respect to current and future legislation, are communicated and managed appropriately and effectively.
Health, safety and cyber awareness training and programs.
Financial Control
Prepare, review and monitor functional financial budgets and authority levels and ensure that they are followed.
Peripheral Duties and Responsibilities:
Carry out any other duties appropriate, as necessary or as requested by the Director of Operations.
Knowledge:
In depth knowledge of The Doers Way and Outsourced Doers product offering.
Strategic understanding, and operational delivery, of people and development agendas and best in class practices covering attraction, recruitment, performance management, employee engagement, talent management and organisational change and development including culture change and development.
Skills:
Strong interpersonal and communication skills
Outstanding organisational and time management skills
Solid problem-solving
Service and team oriented
Change Management
Initiative and ability to offer new ideas
Ability to share knowledge, confident talking and presenting in public, in an engaging and informative style
Excellent analytical skills and attention to detail
Experience/Education:
Educated to degree level in Human Resources, Management or a Business discipline
Proven experience at a senior level of leading and inspiring a successful People and Development team in a people and service focused organisation
Experience of developing and embedding people‐focused strategies to deliver commercial and other business objectives
10+ years of HR Management experience working in a fast-paced environment
The Perks! What's in it for you?:
You'll get to work with an intelligent, hard-working, and vibrant team
Work-life balance
Great company culture
Monthly team celebrations
13th-month bonus
Above Industry Compensation Package
Lots of support and motivation to be the best you can be
What's Next for Me?:
If you are interested with the position, kindly hit the "Apply Button" below.
Outsourced Doers

Philippines
Permanent
Full-time