head of account ManagementMultiplyMii
Salary: Agreement
Work form: Full time
Posting Date: 10/01/2026
Deadline: 31/08/2022
Why MultiplyMii?
MultiplyMii's mission is to empower small/medium businesses around the world to build high-performing, work-from-home Filipino teams.
We want to revolutionize the transactional, task-based nature of the BPO industry. We firmly believe that when provided the opportunity to leverage their unique skill set and experience, Filipino talent will rise to the challenge and demonstrate their exciting potential.
Covid-19 has changed the way we work forever. MultiplyMii envisions a world in which working with remote, work-from-home talent from the Philippines is the exact same experience as working with local, work-from-home talent, only a 15-minute drive away.
The purpose of the Client Success department is to work with both the clients and Multipliers to make this vision a reality, breaking through all barriers whether they be professional, cultural, or operational.
This role is suited for resourceful, ambitious leaders who never say "that's not my job". You will be stepping into a start-up environment that demands innovation, independence, and an eagerness to grow.
Mission
Develops the new world of outsourcing by building and implementing an Account Management solution, which supports both the Client and Filipino talent in maintaining a prosperous working relationship.
Outcomes * Performance Accountability - Oversees the end-to-end performance of the Account Management function, ensuring they reach and exceed their retention and growth metrics. Works backward from company goals to set relevant, attainable targets and rocks for the team.
Solution Design - Designs and continuously improves the Account Management Solution to build a streamlined workflow that delivers results. Regularly gathers feedback from Clients, Multipliers and Account Managers to iterate the solution, further empowering clients to successfully work with their Filipino talent.
Team Management - Effectively leads the Account Management Team on a day-to-day basis across all regions, determining the communication methods and meeting cadences to optimize results. Leverages technology platforms to maintain visibility and control over performance without micromanaging. Ensures that the team is correctly structured to reach their goals, from a people and process perspective.
Team Build-Out - Builds a team of talented, hungry Account Managers with leadership potential, by acting as the Hiring Manager for the Onboarding Team. Works with the company's recruitment functions to source, screen, and sell candidates, as well as facilitate the internal onboarding process. Determines the speed at which the team should be built out, based on budget and customer demand.
Upskilling - Fosters a culture of continuous improvement by facilitating internal learning sessions on a diverse range of topics, that assist the Account Managers in delivering results. Ensures that the team is equipped to deliver a consistent, professional, and confident implementation of the Account Management solution.
Scalability Readiness - Constantly tinkers with the Account Management service to make it more scale-proof, with a focus on increasing the profitability of the company. Implements creative solutions, including internally built technology, to increase efficiency without compromising on quality.
Client Growth - Implements intelligent tactics and techniques into our solution that promote Client growth, increasing the lifetime value of a Client.
Cross-Departmental Collaboration - Works collaboratively with related teams and departments to develop a seamless Client Experience. Leverages the high interface with Clients & Multipliers to provide candid, constructive feedback to other departments, improving the overall effectiveness of the MultiplyMii solution.
Competencies
Solution Design - Can creatively conceptualize the solution to a big problem, and translate it into a scalable, repeatable process that can be delegated and rolled out at volume. Able to iterate frequently based on feedback from stakeholders, and execute improvements quickly and clearly.
Executive Management - Delinieates the overarching goals of the business to identify departmental targets, metrics, and rocks, balancing budgetary considerations to build a roadmap to success. Demonstrates the ability to approach complex situations with confidence, breaking down large problems into step-by-step solutions for themselves and others.
Leadership - Is a proven Multiplier that fosters a challenging, innovative, and productive environment, developing leaders and inspiring the team to get the most out of themselves.
Recruitment - Can define and identify an A+ Player for multiple roles, and sell them on the mission and vision of the company.
Client Facing Skills - Can confidently build interpersonal relationships with international clients and intuitively understand their business needs. Is confident in pushing back at a Client when necessary to help them achieve their goals.
Cultural Influence - Radiates optimism and enthusiasm that motivates all those around them to excel in their performance, and demonstrates the ability to influence others positively.
Resourceful and Independent - Does not require a rigid system or procedure to achieve results, excited by the opportunity to utilize their best judgment to remain productive in uncertain circumstances.
Compensation & Benefits
100% Remote Work
Birthday Bonus
Pag-Ibig
SSS
Philhealth
Healthcare (HMO)
Regularization Bonus
13th Month Pay
Holiday Premium upon probation
Paid Service Incentive Leave upon probation
Regular Performance Reviews for Appraisals
Access to free Learning & Development Programs
Powered by JazzHR
MultiplyMii
MultiplyMii's mission is to empower small/medium businesses around the world to build high-performing, work-from-home Filipino teams.
We want to revolutionize the transactional, task-based nature of the BPO industry. We firmly believe that when provided the opportunity to leverage their unique skill set and experience, Filipino talent will rise to the challenge and demonstrate their exciting potential.
Covid-19 has changed the way we work forever. MultiplyMii envisions a world in which working with remote, work-from-home talent from the Philippines is the exact same experience as working with local, work-from-home talent, only a 15-minute drive away.
The purpose of the Client Success department is to work with both the clients and Multipliers to make this vision a reality, breaking through all barriers whether they be professional, cultural, or operational.
This role is suited for resourceful, ambitious leaders who never say "that's not my job". You will be stepping into a start-up environment that demands innovation, independence, and an eagerness to grow.
Mission
Develops the new world of outsourcing by building and implementing an Account Management solution, which supports both the Client and Filipino talent in maintaining a prosperous working relationship.
Outcomes * Performance Accountability - Oversees the end-to-end performance of the Account Management function, ensuring they reach and exceed their retention and growth metrics. Works backward from company goals to set relevant, attainable targets and rocks for the team.
Solution Design - Designs and continuously improves the Account Management Solution to build a streamlined workflow that delivers results. Regularly gathers feedback from Clients, Multipliers and Account Managers to iterate the solution, further empowering clients to successfully work with their Filipino talent.
Team Management - Effectively leads the Account Management Team on a day-to-day basis across all regions, determining the communication methods and meeting cadences to optimize results. Leverages technology platforms to maintain visibility and control over performance without micromanaging. Ensures that the team is correctly structured to reach their goals, from a people and process perspective.
Team Build-Out - Builds a team of talented, hungry Account Managers with leadership potential, by acting as the Hiring Manager for the Onboarding Team. Works with the company's recruitment functions to source, screen, and sell candidates, as well as facilitate the internal onboarding process. Determines the speed at which the team should be built out, based on budget and customer demand.
Upskilling - Fosters a culture of continuous improvement by facilitating internal learning sessions on a diverse range of topics, that assist the Account Managers in delivering results. Ensures that the team is equipped to deliver a consistent, professional, and confident implementation of the Account Management solution.
Scalability Readiness - Constantly tinkers with the Account Management service to make it more scale-proof, with a focus on increasing the profitability of the company. Implements creative solutions, including internally built technology, to increase efficiency without compromising on quality.
Client Growth - Implements intelligent tactics and techniques into our solution that promote Client growth, increasing the lifetime value of a Client.
Cross-Departmental Collaboration - Works collaboratively with related teams and departments to develop a seamless Client Experience. Leverages the high interface with Clients & Multipliers to provide candid, constructive feedback to other departments, improving the overall effectiveness of the MultiplyMii solution.
Competencies
Solution Design - Can creatively conceptualize the solution to a big problem, and translate it into a scalable, repeatable process that can be delegated and rolled out at volume. Able to iterate frequently based on feedback from stakeholders, and execute improvements quickly and clearly.
Executive Management - Delinieates the overarching goals of the business to identify departmental targets, metrics, and rocks, balancing budgetary considerations to build a roadmap to success. Demonstrates the ability to approach complex situations with confidence, breaking down large problems into step-by-step solutions for themselves and others.
Leadership - Is a proven Multiplier that fosters a challenging, innovative, and productive environment, developing leaders and inspiring the team to get the most out of themselves.
Recruitment - Can define and identify an A+ Player for multiple roles, and sell them on the mission and vision of the company.
Client Facing Skills - Can confidently build interpersonal relationships with international clients and intuitively understand their business needs. Is confident in pushing back at a Client when necessary to help them achieve their goals.
Cultural Influence - Radiates optimism and enthusiasm that motivates all those around them to excel in their performance, and demonstrates the ability to influence others positively.
Resourceful and Independent - Does not require a rigid system or procedure to achieve results, excited by the opportunity to utilize their best judgment to remain productive in uncertain circumstances.
Compensation & Benefits
100% Remote Work
Birthday Bonus
Pag-Ibig
SSS
Philhealth
Healthcare (HMO)
Regularization Bonus
13th Month Pay
Holiday Premium upon probation
Paid Service Incentive Leave upon probation
Regular Performance Reviews for Appraisals
Access to free Learning & Development Programs
Powered by JazzHR
MultiplyMii
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Philippines
Permanent
Full-time
Permanent
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