head/director, hr Operations hub (apac people services)Foodpanda

Job Description
Head/Director, HR Operations Hub (APAC People Services)
Manila, Philippines
To be the most loved everyday food and groceries destination! - that's our mission at foodpanda (small f).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.
About the Role
APAC People Services (APS) is our Regional People Operations Hub, situated in Manila, Philippines, and providing a wide range of HR services to employees across our 11 markets. Reporting to the APAC Chief People Officer and working closely with regional and local HR leaders, you will be a credible leader charged with executing foodpanda's strategic People roadmap, designing and setting up the APS Hub, and building a strong team of professionals to deliver world class people services for our markets.
Responsibilities:
Design and set up our APS Hub, and lead the Regional People Operations functions in Manila.
Develop and execute long-term strategies for APS Hub - anticipate opportunities around scalability and cost optimisation, and help to enable greater adoption of the Employee Self-Service model.
Ramp up capabilities and continue expanding the APS Service Catalogue spanning Tier 0, 1, and 2 people services, supporting employees across 11 markets in the APAC region, and serving as the main escalation point for any operational people topics.
Partner with local and regional People teams to harmonise and streamline core processes in our employee lifecycle (e.g. onboarding, offboarding, absences, mobility, data/reporting, etc.), delivering the highest levels of employee engagement across all countries.
Proactively engage internal customers including C-Level and Functional Heads in markets, building and maintaining strong, collaborative business partnerships.
Drive service excellence and performance against defined service/quality standards.
Drive operational effectiveness and efficiency in our APS Hub whilst adopting a strong customer first mindset, and using data in a smart way.
Adopt best practices in people, process, and technology, to support any management, governance, and operations excellence initiatives.
Troubleshoot operational issues, recommend and implement improvements through standardizing, automating, and consolidating processes in support of People strategy goals.
Own and deliver APS Hub related initiatives and projects whilst ensuring compliance with any local statutory requirements.
Champion a culture within the team that celebrates bringing ideas to the table, shared learnings, advocates recognition, and supports a coaching culture.
Requirements:
Minimum 10+ years in Human Resources, with regional HR Operations experience a must. Exposure to a broad range of HR functions will be an added advantage.
Experience working in HR regional shared services environments, with in-depth understanding of the employee lifecycle and operational issues.
Proven leadership capabilities and track record in building HR shared services functions, managing large matrixed teams, and delivering customer-driven outcomes for large employee populations.
Familiarity with HR processes, systems and technology, analytics, policy and governance, performance management, audit and compliance topics.
Customer first mindset, maturity, strong relationship and consultative skills, with ability to collaborate cross-functionally and manage stakeholders at all levels.
Excellent project management skills, with ability to deliver actionable insights and solve problems within tight timelines.
Analytical, detail oriented, data and metrics driven, and able to manage complexity.
Good vendor management and negotiation skills.
Fluency in English (our corporate language) and great communication skills.
What we offer:
A dynamic and challenging work environment.
A company committed to developing you personally and professionally.
A great working atmosphere with regular company and team events.
A vibrant and international team committed to diversity and inclusion.
Responsibility from day one in a fast growing and global company.
Other benefits include free food, health and dental insurance, and learning and development opportunities!
Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.