hcm ecp/ Payroll services manager, msRizing

Description
The Service Manager ensures the delivery of consulting excellence for Managed Services clients within the assigned service area. Service Managers are responsible for leading consultants and managing the service area to assure the delivery of high-quality service to meet client needs.
Essential Functions
Utilizes expert industry knowledge to assure the completion of assigned tickets, according to the SLA guidelines
Provides direction to a team of specialized SAP and SuccessFactors consultants to assure the service area can successfully support the required software product and provide consulting excellence to Managed Services clients
Leverages dynamic leadership qualities to motivate, mentor, and lead a team of consultants in the delivery of exceptional customer experience within their specialized service area
Monitors the on-time delivery of assigned milestones to maintain customer satisfaction
Ensures proper KT is available for designated Managed Services clients in their domain area
Drives growth within assigned service area through providing continuous learning and development opportunities, supporting knowledge transfer between consultants, continuously learning new lines of business, and maintaining personal professional development
Participates in the strategic planning of service delivery development and future support of assigned modules
Prepares Release Management reports, reviews forecasting and utilization reports, approves time, tracks expenses, and monitors up-to-date certifications, and completes performance appraisals on a scheduled basis
Participates in client, corporate, and 1:1 direct report meetings
Performs other duties as assigned
Required Qualifications
Bachelor's Degree in Business, Information Systems, or related field
Certification in one or more platforms within a specialized area
Minimum 10 years of industry experience
Minimum 5 years of SuccessFactors domain
Minimum 1-year supervisory role
Must be at least at senior consultant level
Desired Qualifications
Previous XML experience
Previous experience in business process analysis and design
Knowledge, Skills, and Abilities (KSAs)
Expert knowledge of Microsoft Office products
Communication skills with the ability to listen attentively and build relationships with clients, colleagues, and executive team members
Ability to assemble, lead, motivate, mentor, and retain a high-performing team, and maintain a challenging work environment
Ability to effectively find solutions and collaborate with project team members to provide exceptional customer service
Ability to meet customer application solutions through strong knowledge of business and technical processes.
Time management and organizational skills with the ability to navigate multiple projects and respond to changing requirements in a flexible manner
Ability to work under pressure and meet critical deadlines
Analytical and problem-solving skills, with a solutions-oriented attitude and the ability to develop business process analysis and design
Work Environment and Special Consideration
Works within a professional office environment
Routinely uses standard office equipment such as a computer and telephone
Competencies
Collaboration
Courage
Excellence
Integrity
Respect