guet service AssociateNUSTAR Resort Cebu

Job Summary:
Guest Service Associate handles inquiries, reservations and requests of potential and existing clients of the Integrated Resort via an array of channels.
Responsibilities:
* Handle in-bound and outbound via various communication channels including social media
* Develops a rapport with external and internal customers of NUSTAR to establish customer loyalty
* Excellent knowldege of property products, reservation system and customer service
* Ensure resolution of all reservation issues and consistent provide feedback to hotel operations on-behalf of Casino Patrons and Casino Marketing team.
* Generate reports for specific business units' reference.
Qualifications:
* Graduate of any Bachelor's degree course.
* A minimum of 1-2 years related work experience
* Excellent communication and interpersonnal skills
* Wide knowledge on computer applications
* Excellent problem solving and analyticall skills
* Strong organization skills
* Positive attitude and work ethics
* Must be able to work varied shifts including nights, weekends and holidays
Preferred skills:
* Experience in operating system (Opera), Guest Experience Software System or equivalent
Summary of role requirements:
Flexible hours available
1 year of relevant work experience required for this role
Working rights required for this role