Job Summary:
Guest Service Associate handles inquiries, reservations and requests of potential and existing clients of the Integrated Resort via an array of channels.
Responsibilities:
* Handle in-bound and outbound via various communication channels including social media
* Develops a rapport with external and internal customers of NUSTAR to establish customer loyalty
* Excellent knowldege of property products, reservation system and customer service
* Ensure resolution of all reservation issues and consistent provide feedback to hotel operations on-behalf of Casino Patrons and Casino Marketing team.
* Generate reports for specific business units' reference.
Qualifications:
* Graduate of any Bachelor's degree course.
* A minimum of 1-2 years related work experience
* Excellent communication and interpersonnal skills
* Wide knowledge on computer applications
* Excellent problem solving and analyticall skills
* Strong organization skills
* Positive attitude and work ethics
* Must be able to work varied shifts including nights, weekends and holidays
Preferred skills:
* Experience in operating system (Opera), Guest Experience Software System or equivalent
Summary of role requirements:
Flexible hours available
1 year of relevant work experience required for this role
Working rights required for this role
Guest Service Associate handles inquiries, reservations and requests of potential and existing clients of the Integrated Resort via an array of channels.
Responsibilities:
* Handle in-bound and outbound via various communication channels including social media
* Develops a rapport with external and internal customers of NUSTAR to establish customer loyalty
* Excellent knowldege of property products, reservation system and customer service
* Ensure resolution of all reservation issues and consistent provide feedback to hotel operations on-behalf of Casino Patrons and Casino Marketing team.
* Generate reports for specific business units' reference.
Qualifications:
* Graduate of any Bachelor's degree course.
* A minimum of 1-2 years related work experience
* Excellent communication and interpersonnal skills
* Wide knowledge on computer applications
* Excellent problem solving and analyticall skills
* Strong organization skills
* Positive attitude and work ethics
* Must be able to work varied shifts including nights, weekends and holidays
Preferred skills:
* Experience in operating system (Opera), Guest Experience Software System or equivalent
Summary of role requirements:
Flexible hours available
1 year of relevant work experience required for this role
Working rights required for this role
Submit profile
NUSTAR Resort Cebu
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About the company