Guest Service and community ambassadorLaSalle Investment Management

Job Description
How we support the Whole You:
Our benefits are a good reason to come to JLL.
We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.
Job Description:
Guest Service and Community Ambassador
Overview of the role:
Support the employee experience by providing hospitable and warm customer service at the reception & meeting area
Assist Facilities Management in the delivery of soft & hard services
To assist/manage in the maintenance of the premises including any designated financial, maintenance, procurement, asset and vendor management
Develop an understanding of and sound working relationship with key representatives of the client, suppliers and team members.
Be the voice of the customer by listening and providing for their requests
Be a supporter of change and spokesperson for the office move
Duties & responsibilities
Need to be culturally sensitive and perform work ethically and with integrity.
Good knowledge of the surrounding places ie: location of the ATM, restaurant, direction to the train station
Responds to requests for information, service, and assistance in a timely manner.
To handle enquiries on all matters related to soft services requests for the Users.
Support in planning office event - ie sustainability campaign, festival celebration etc.
Support broadcast material to client group communication team for SAP to send out to the whole office
Manage/assist Helpdesk by answering call and ensure all calls are log into Helpdesk system and ensure tickets are being followed up by the relevant team
Upkeep and update the list of vendors and contacts monthly
Manage/assist in collation for all team monthly report
Handle Minutes of Meeting with JLL vendor & landlord
Assist with any other duties as assigned by the reporting Manager for any operational or business needs
Handle Vendor invoices that include coding, tracking the payment
Manage/assist and coordinate all the landlord meeting and requirement
Manage/assist all soft services related matter (reception, mailroom, pantry, cleaning, pest control, landscaping, card access, C-pass request etc.)
Manage/assist all hard services related matter with vendor and landlord (UPS, FM200, BMS, CMS, HVAC maintenance, Annual Shutdown etc.)
Key Competencies
Able to multitask and resolve multiple requests simultaneously
Adequate interpersonal skills to manage diverse range of service providers and Client representatives
Good people skills and ability to interact with a wide range of client users and demands
PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions
Demonstrated experience with continuous improvement initiative
Good communicator, confident, friendly, engaging
Able to relate to different stakeholders of the organisation
Customer first mind set
Behavioural Competencies
LEADERSHIP
Work towards objectives unsupervised
Be willing to assist and mentor colleagues
PERSONAL EFFECTIVENESS
Contributes via regular feedback, to the overall performance of the delivery team
Set targets for self to achieve maximum team performance
DECISION MAKING
Be able to make difficult decisions and resolve problems or improve operations.
Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle/UBS AG
RELATIONSHIP BUILDING
Promote open, constructive and collaborative relations with superiors, subordinates, peers and clients.
Gain respect from the team and clients.
COMMUNICATION
Listens effectively and communicate through actions and example. Has good written and oral communication skills
Sound like you To apply, you need to be a:
Passion for service
Do you have a prior experience in hospitality, front line customer-service, facilities, property management or other related fields Do you have the ability to maintain a calm disposition & focused while dealing with various tasks or concerns Do you have an understanding of local occupational health and safety requirements, critical facilities and vendor management Are you knowledgeable about various property systems You are what we're looking for!
Team player
JLL's unmatched excellence is only made possible by teamwork-a core value we want you to possess. As the facilities coordinator, we expect you to support the team and work well with others toward achieving targets. Likewise, you must have a proven track record of flawless project execution, all while following company standards and procedures. Ensuring that the team practices our I am JLL core behaviors is also under your mandate.
Client focused enthusiast
It is important that you can easily interact with the general client staff and vendors to deliver efficient services. We'll also count on you to address conflicts and conflicting priorities effectively. Likewise, you must be an excellent and resilient communicator who faces customers with a smile at all times, even when times get rough occasionally.
Location:
On-site -Taguig, Philippines
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
About JLL -
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communitiesSEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit.
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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you maycontact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page I want to work for JLL.