guest relation ExecutiveJones Lang LaSalle

Guest Relations Executive (GRE)
Corporate Solutions
What this job involves:
Meeting the Site Requirements
You are the face of the CVC! You need to greet, welcome and direct the guests to their reserved venues.
You are responsible in ensuring all the client needs will be met such as:
- Monitor and Update Booking and Reservations
- Collaborate with Workplace Specialty Spaces Team to ensure readiness of rooms prior to client arrival (eg. food and beverage delivery, set-up, dedicated elevator, assistance, badges, etc.
- Facilitate printing and other clerical request
- Endorse Workplace Operations-related requests (via email/local) eg. additional tables/chairs and AV equipment set-up
- Assist with GRA and Receptionist concerns
- Assist with Specialty Spaces POC's concerns and inquiries
- Manage on-the-day concerns (urgent booking request for MDs/ clients, service order requests, dedicated manpower concerns)
- Handle guest complaints and concerns in an efficient and timely manner
- Notify company personnel of visitor arrivals and maintain telecommunications system
You need to ensure that the all the Office Protocols will be followed by the guests upon arrival and when they are in the office premises.
You also need to ensure that all areas are cleaned and ready at anytime of events and guests to used. You need to conduct a regular inspection of the CVC area to check if there Is any concerns that needs an immediate attention.
You are responsible to coordinate with respective department for any concerns found during your inspection such as Workplace, ISA etc.
Promoting Best Practices
You will be helping the Soft Services Manager to create a Standard Operating Procedures (SOP) which also includes training and development to the team.
Vendor Management
You are responsible in handling the Guest Relations Assistant and Receptionist and ensure they are doing the job in accordance with the agreement.
You also need to handle other CVC vendors and ensure they are delivering the services and orders on time.
KPI
You are responsible in providing the needs and support required for the monthly KPI and ensure submitted as per the deadline. You need achieve the passing score on a monthly basis.
Communications
You will be getting all the concerns from the workplace, CVC guests, vendors and vice versa.
Your role is important as you need to be have strong mind to be able to hear all the issues and concerns received from the team, flexible for any help and action required, reliable in providing all the communications to the team and ensure you are giving the information to correct questions and right people.
Reporting
Artifacts and Reports are essentials documents to show and prove to the client that the team are doing their work as what is being implemented. You need to ensure and monitor the report submission on a timely manner.
You are also responsible of reporting and provide all the updates to the client for any requirements discussed on your regular meeting.
Innovation
Do not stop searching and learn!
You need to help in introducing new ideas and innovation to the client. There is no right or wrong, whether there is cost involved or its cost free, prepare your business plan and discuss to the team accordingly.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our .
For additional details please see our career site pages for each country.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.
Jones Lang LaSalle

Mandaluyong City, Metro Manila
Permanent
Full-time