gso - circ fraud AnalystADP Philippines

CIRC Fraud Analyst
Global Cybersecurity Services
Global Security Organization
MISSION
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
Technology at ADP. It's the foundation of the products and services that have made us a world-wide leader in workforce solutions. With us, you can combine technical skills and business acumen, to effectively consult as well as solve technical challenges. You have the opportunity to train on leading-edge technologies that continually redefine what's possible in our industry.
The Critical Incident Response Center Fraud Analyst within ADP's Global Security Organization (GSO) Global Cybersecurity Services is responsible for monitoring multiple sources of analytical computer and physical security related information. The CIRC's main focus is to take this disparate information and turn it into strategic and tactical intelligence that is relevant to protecting ADP's lines of business. The output of this analysis will be used to ensure a consistent and coordinated response to ongoing security threats ensuring ADP can continue to operate safely and securely.
The CIRC Fraud Analyst, who will be part of CIRC APAC's team and the wider GCS organization of the GSO, must have holistic understanding of the modern cyber fraud and basic knowledge of the cyber security landscape with a strong background in incident response and process documentation. They will handle high complexity security threats generated by ADP's automated detection systems, 3rd party and internal intelligence, and manual identification by ADP associates and clients.
The successful candidate will triage all automated alerts for suspicious transactions identified inside of ADP's money movement and TPSI platforms. The CIRC Fraud Analyst will process alerts towards resolution and support critical incidents through standard applications and processes. In addition, the CIRC Fraud Analyst will act as the first-level analyst for fraud cases, acting as investigator and incident owner. The CIRC Fraud Analyst must have the requisite knowledge to document procedures and ensure appropriate reporting, acquire full understanding of fraud alerts/events/incidents, and, if needed, escalate to ADP's CIRC senior analysts/leads/managers for appropriate action. This role will be responsible for following detailed procedures for addressing high-risk activity and will be based on a follow-the-sun (FTS), 24x7 model.
COMPETENCY
Monitor the fraud alert queue and triage incidents to determine if escalation is required
Validates possible security incident and alerts for suspicious activities or transactions identified inside of ADP's systems and money movement platforms; determine if escalation is required.
Process alerts and events towards resolution and support critical incidents through standard applications and processes.
Following documented technical and management escalation processes to escalate identified fraud up to CIRC senior analysts/leads/managers, as well as other BUs and stakeholders as quickly as possible.
Communicates alert progress status though the use of standard tools
Supports incidents response work streams, as directed by senior analysts, managers, and other supervisors
Performs correlation of IOFs and IOCs
CIRC hotline monitoring and documentation
Provides complete and detailed information to next shift during Turn Over. Ensure that next shift is fully equipped with information needed to handle the incident before disengaging. Introducing next shift team member to the technical support teams for proper hand over.
Be part of the team to generate regular reports and provide analysis of incidents and identify areas of improvement.
Participates in extended turn over sessions to share knowledge across regions.
Performs other duties as assigned.
Disclaimer: Salaries are subject to qualifications for the job.
BASIC REQUIREMENTS/TECHNICAL SKILLS REQUIRED
2-3 years' experience in e-fraud auditing in a large organization
1-2 years' work experience in the financial services industry
Work experience handling e-fraud or cyber fraud incident activities
Knowledge or experience investigating check fraud, payroll fraud, credit card fraud, consumer lending, or other transactional business involving money movement
Knowledge or experience investigating compromised credentials, account take overs, and identity theft
Strong analytical, investigative, and documentation skills is a must; this includes professional experience in root cause analysis of fraud losses
Strong understanding of fraud risk management principles and practices for prevention, detection, response, remediation, and reporting of fraud
Able to exercise judgment and influence on key technical decisions (i.e., standards, policies, processes, and technical solutions etc.)
Must be familiar with and/or willing to learn general concepts in cyber security
IT skillset with a large organization is a plus
IT/cyber security familiarity and experience in a large global organization is a plus
Familiarity with SQL/PostgreSQL knowledge and ability to generate queries is a plus
Must be willing to learn use of various cyber tools and various applications, including payroll, security management system, identity services, etc)
Good teamwork, communication/information sharing, strong analytical skills and influencing skills
Highly proficient in Excel and fluency in Microsoft Office tools
Familiarity with multiple browsers, multiple tabs, window navigation, and instant messaging tools
Excellent verbal and written communication skills, exceptional interpersonal skills are required
Sense of urgency required while maintaining a high degree of professionalism.
The ability to work with minimal supervision, prioritize and manage multiple cases, and achieve desired results in a fast-paced environment.
EDUCATION
Bachelor's degree, preferably in business/finance/economics/accounting/information technology/criminal justice or equivalent
CFE certification or equivalent a plus
REPORTING
CIRC leads and manager
OTHER COMPETENCIES
Acting in ways that helps deliver results in a diverse and changing environment.
Sharing ideas and information across diverse audiences and identities to drive our business.
Solving day-to-day problems in a way that keeps the overall benefit to ADP in mind.
Delivering world-class service and satisfaction to all clients - internal, external, diverse and emerging.
Taking ownership of one's own professional growth and development to better contribute to ADP's goals.
Working effectively with others throughout ADP to achieve shared goals and unmatched results.
Maintaining focus to deliver results in a fast-pace and diverse environment.
Holding self and others to the highest personal and professional standards, becoming a role model for ADP's vision and values.
Uphold highest level of confidentiality.
Demonstrating attention to detail, sense of urgency, and self-motivated discipline.
About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.
ADP is an Equal Opportunity Employer. ADP believes that diversity leads to strength.
Bossjob

Makati City, Metro Manila
Permanent
Full-time