gsc advisor - German speakerMerck Group

Job Description
Work Your Magic with us!
Ready to explore, break barriers, and discover more We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
Global Support Center-Supplier & Finance Care overall is managing approximately 20000 queries a month and operating in different legal entities and several tools & ERP's such as Concur, Oracle, Ariba and SAP.
Your Role:
Manage the internal company Employees/ Stakeholders and 3rd party external vendors by ensuring timely and accurate resolution of queries through standardized processes through the P2P platform, including related channels such as Procure4You and Finance4You Ticketing Tools, Cisco phone lines, chat & Outlook emails.
Account: EMEA
Function: Finance/Accounting Area
You are responsible for responding to questions and requests in a timely and accurate manner according to committed goals, with high-quality and accurate answers. When performing these tasks, you ensure alignment with all relevant work instructions and process guidelines.
You communicate with all customers, vendors, and colleagues in a polite and helpful manner. You ensure both your verbal and written communication is efficient and effective.
Track inquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.
You remain compliant with all segregation of duties requirements. When performing these tasks, you ensure alignment with all relevant work instructions and process guidelines.
As part of the team, you leverage your expertise to constantly seek out better ways of providing information to the external vendor or internal customer, to improve their overall experience, with a special focus on the internal customer.
This includes customer-based performance reviews, and identifying opportunities such as better knowledge articles, priorities for operational process improvements, or improvements in the team operations.
Occasionally, you participate and cooperate in additional projects, such as but not limited to operational excellence or audit preparation and response.
Who you are:
Bachelor's/College Degree
Knowledgeable in Purchase to Pay or Requisition to Pay Process
Preferably 3-5-year work experience in Accounts Payables or Procurement Operations
Experience working in a shared service centre preferred
Experience in SAP, Oracle, Ariba & Concur is preferred
Experience user of ticketing tool (Service Now)
Experience in managing escalation calls & cases
Experience in managing customer solutions & experience
German and English proficient
Very good customer focus/customer centricity
Understanding of S2C and P2P processes is strongly preferred
Sharp attention to detail
Strong analytical and problem-solving skills
Meticulous and diligent attributes
Advance in MS-Office
Continuous Improvement / Agile mindset
Advance communication skills
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!