gmei Operations Manager (apac)DTCC

Job Description:
Are you ready to explore a world of possibilities?
Join our DTCC family, and you'll grow your expertise and become the best version of you. As you embark on a new journey, you'll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day.
Pay and Benefits:
Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Retirement benefits
Paid Time Off and other leave of absence
About this Opportunity
The GMEI Operations Manager (Manager) is responsible for engaging with their assigned Team Lead to ensure that day to day operations expectations are being meet. This will be achieved by ensuring excellence in customer service, identifying an providing individual and team coaching/development and maximizing the capacity utilization of their assigned team.
The Manager should have a working knowledge of the GMEI Operation, tasks and expectations associated with the role, and they will collaborate with other area leadership to deliver performance in line with GMEI operational targets, proactively discover areas of operational efficiencies and capacity creation.
Finally, the Manager will be responsible for ensuring that all escalations are properly resolved in a timely manner, act as a point of contact for other members of leadership and take ownership for those escalations that fall under their remit.
What You'll Do
Keep up to date with both GMEI processes and rules to ensure up to date/current knowledge is being passed on to team members (Internal/External)
Ensure that communications are cascaded to team members in an effective, efficient and timely manner
Monitor and review team/individual performance throughout the day, communicating current statistics, and taking actions to avoid negative impacts operational targets, highlighting any concerns to the Team Leader
Liaising with and assisting the Team Leader with the continuous updating and implementation of best practices throughout GMEI making sure that they are shared verbally/electronically, encouraged and understood within the team
Prepare and send, timely Rejection Feedback to individual team members to support performance improvement
Mediate issues within the team, escalating as and when to the Team Leader
Ensure the GMEI Portal User Guide is updated when required, to include the most current and accurate guidance.
Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.
Sound Like You?
Minimum of 7 years of related experience
Bachelor's degree preferred with Masters or equivalent experience
Additional Qualifications
Excellent communication skills (verbal & written)
Good working knowledge of GMEI business rules and processes
Demonstrates excellent forward planning and personal organization.
Ability to identify potential issues and problems in timely manner and take relevant action
The ability to effectively coach and mentor members of staff
Who We Are:
DTCC is the heart of the post-trade market infrastructure for the global financial services industry. From 21 locations all over the world, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. In 2020, DTCC's subsidiaries processed securities transactions valued at more than U.S. $2.3 quadrillion.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Us: About DTCC
DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.
About the Team: The Global Operations, Client Services & Administration group delivers world-class safety and soundness for the global financial services industry. The team provides DTCC's portfolio of core securities and superior transaction processing and client services support in an environment that minimizes risk and cost while maximizing efficiency.
DTCC

Manila City, Metro Manila
Permanent
Full-time