global Talent Acquisitions operations lead - quality monitoringJPMorgan Chase

Job Description:
Job Description
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.
It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.
JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.
Information about JPMorgan Chase & Co. is available at .
Talent Acquisitions Operations Lead - Quality Monitoring
The incumbent will be part of JPMC's Talent Acquisition Operations & Onboarding team. The Talent Acquisition Operations & Onboarding team is responsible for the day to day operations of the team supporting back end work for JPMC Talent Acquisition team. The team is responsible for evaluating and establishing streamlined and consistent process across global Talent Acquisition Operations teams. Process evaluations will be done to provide improved efficiencies and improved candidate, hiring manager and recruiter experience. In addition, the Operations lead will be responsible to sustain compliance based on firm guidelines and analyzing formal monitoring results to self-identify issues and corresponding global solutions. Work will be in resilient, secure and evolving environment.
The Lead will primarily be responsible to manage team leaders supporting frontlines extending support to new hires, hiring managers and recruiters. Responsibilities include change management activities involving a more robust approach for local and global recruiting/onboarding. This includes testing, case monitoring, reviewing of errors, escalations, and determining root cause. This position supports the change management agenda by implementing strategic end to end readiness.
Responsibilities
Consulting with business partners to clarify, define and document project objectives, deliverables as well as identify key stakeholders and project participants.
Driving engagement across key local and global business partners to assure compliance with established policies and standards and receipt of required approvals.
Developing and refining detailed project plans, document key milestones, owners, and target dates, highlight dependencies where appropriate - providing full transparency to the project team and stakeholders.
Developing effective and meaningful presentations as well as project update materials suitable for stakeholders, business partners and project participants regarding overall project progress and recommendations/decisions.
Identifying, documenting, organizing and managing project risks/issues through resolution and escalation as appropriate with ability to articulate effectively.
Distributing meeting summaries and list of actions, holding individuals accountable for completion.
Accountable to drive Key Performance Indicators, meeting success measures of both Servicing/Operations and Talent Acquisition.
Required Skills
Bachelor's degree is preferred
Recruitment and Quality Monitoring background is an advantage
2yrs People management experience, directly managing staff across various levels, at a managerial capacity in a Quality-centered function required * Extensive background working in a similar fast-paced, multi-cultural firm necessary
Strong exposure in directly handling senior-level stakeholders; experience in managing global stakeholders a plus
Exceptional written and verbal communication skills
Able to work independently in a dynamic environment of change, challenge and multiple deadlines and priorities, high attention to detail
Possess a controls mindset; has the ability to interpret and apply employment laws and regulations in processes
Experience using ORC (ATS) and other recruiting platforms is preferred
Experience planning and managing networking event or projects
Superior multitasking, project management and presentation skills coupled with business acumen
Prior experience handling sensitive/confidential information
Able to tell a story with data and metrics
Strong time management skills, and the ability to consistently prioritize and re-prioritize
Amenable to working in BGC following core night shift schedule, can adjust according to business needs
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
JPMorgan Chase

Metro Manila
Permanent
Full-time