global monitoring AnalystBroadridge Financial Solutions

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
Role Overview
Broadridge, is seeking an energetic and innovative individual to join the Global Monitoring Team. The Global Monitoring Analyst is responsible for proactive monitoring, along with managing and escalating incidents. He/she will be responsible for initial troubleshooting and resolution of incidents, if applies. He/she will interface with network/systems/application engineers and vendors to resolve issues. He/she will also interact with customers to resolve network related matter.
The Global Monitoring Analyst needs to have good troubleshooting skills and good understanding of systems and networks. Along with his/her technical skills, diligence and attention to details are also key skills. He/she must have the ability to multitask and prioritize work accordingly. He/she must be eager and quick to learn and is a good communicator. Lastly, he/she must have a good sense of customer service.
Responsibilities
Proactive monitoring of application, network and systems with a sense of urgency when issues arise
Analyze and troubleshoot application events and escalate incidents accordingly
Analyze and troubleshoot network communication failures/bottlenecks and escalate incidents accordingly
Analyze and troubleshoot system related events and escalate incidents accordingly
Monitor security events and properly identify them for mitigation or silencing as false positive
Communicate with level 2 engineers as well as vendors to prevent/resolve an issue
Own and manage Global Monitoring incidents from creation to resolution with thorough documentation
tests/maintenance with vendors and client
Participate in a 24x7 schedule
Your profile
Good academic background with a degree or equivalent qualification in information technology, computing or relevant courses
A minimum of 2 years experience in a technical support or similar role
Experience working directly with customers and vendors
Experience supporting WAN/MAN/LAN networks
Experience with RHEL Linux
Experience with Cloud Computing (AWS)
Exceptional technical and non-technical communication skills (written and verbal)
Strong troubleshooting and analytical skills and able to collate and interpret data from various sources
Ability to assess and prioritize faults and respond or escalate accordingly
Can work in a fast paced, high pressure and dynamic environment and adjust to priority
Capable of multitasking and good time management
Strong follow-through and initiative to stay with issues until they are resolved
Follow established guidelines, policies and procedures
Ability to work on own initiative and without supervision
Commitment to quality and ability to work well in a team environment
Willing to learn and develop new skills
#LI-KA2 #Hybrid
Broadridge Financial Solutions

Manila City, Metro Manila
Permanent
Full-time