global iva Business Analyst, operationsWestern Union
Workplace: MetroManila, Quezon, Manila
Salary: Agreement
Work form: Full time
Posting Date: 22/11/2023
Deadline: 08/07/2022
Global IVA Business Analyst, Operations - Quezon City, Philippines
Do you have a passion for delivering on a promise to transform the customer journey and delivering exceptional customer & agent experiences? Do your talents lie in providing solutions to help optimize our automated and self-service features? Do you have experience working with Conversational AI and developing acceptance criteria to deliver new BOT's through the IVA Channel?
Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 people serving 200 countries and territories. We believe when money moves, better things happen.
Better requires process, discipline, and simplification
As the Global IVA Business Analyst, Operations for the Interactive Voice Services team, you will be responsible for developing comprehensive user stories and features for the Global Interactive Voice and IVR Platforms, that will help us deliver on a promise to expand new self-service capabilities and offer exceptional customer & agent experiences.
In this role, you will leverage your deep understanding & expertise of Western Union's business and operational support processes to elicit, document and develop acceptance criteria for Agile User Stories and Features. Working closely with the LEAD IVA Business Analyst and IVA technology team, WU technology experts, vendors, product owners, and other SME's & Stakeholders you will develop stories that will launch new & innovative high value solutions to ensure a flawless solution is delivered.
You will be responsible for initiating, leading or participating in regular backlog grooming/sprint planning sessions and demonstrate a creative drive and the desire for continuous improvements. You will ensure all stories maintain a HIGH standard for exceptional customer experience and delivering on our operational efficiency goals.
Join us, and let's connect the world
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.
We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.
Western Union
Do you have a passion for delivering on a promise to transform the customer journey and delivering exceptional customer & agent experiences? Do your talents lie in providing solutions to help optimize our automated and self-service features? Do you have experience working with Conversational AI and developing acceptance criteria to deliver new BOT's through the IVA Channel?
Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 people serving 200 countries and territories. We believe when money moves, better things happen.
Better requires process, discipline, and simplification
As the Global IVA Business Analyst, Operations for the Interactive Voice Services team, you will be responsible for developing comprehensive user stories and features for the Global Interactive Voice and IVR Platforms, that will help us deliver on a promise to expand new self-service capabilities and offer exceptional customer & agent experiences.
In this role, you will leverage your deep understanding & expertise of Western Union's business and operational support processes to elicit, document and develop acceptance criteria for Agile User Stories and Features. Working closely with the LEAD IVA Business Analyst and IVA technology team, WU technology experts, vendors, product owners, and other SME's & Stakeholders you will develop stories that will launch new & innovative high value solutions to ensure a flawless solution is delivered.
You will be responsible for initiating, leading or participating in regular backlog grooming/sprint planning sessions and demonstrate a creative drive and the desire for continuous improvements. You will ensure all stories maintain a HIGH standard for exceptional customer experience and delivering on our operational efficiency goals.
Join us, and let's connect the world
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.
We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.
Western Union
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Quezon City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Western Union
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Western Union jobs
Quezon City, Metro Manila
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About the company
Western Union jobs
Quezon City, Metro Manila