global finance shared ServicesSAP

What we offer
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
PURPOSE AND OBJECTIVES
The Global Finance Shared Services Organization (GFSS) belongs to one of the main pillars of Global Finance which is Global Finance Infrastructure. The environment allows SAP to maximize the efficiency and effectiveness as well as quality of the finance processes while delivering global end-to-end process standards.
Within Global Finance Shared Services (GFSS) the Quality Management Senior Specialist is responsible for implementing, maintaining and executing the quality assurance management framework. In collaboration with internal customers and stakeholders, the Quality Management Senior Specialist defines quality standards for GFSS processes and services and monitors performance against these standards.
In addition, the Quality Management Senior Specialist identifies needs for quality improvement initiatives and works individually or jointly with the GFSS Management team, Process Experts and service stakeholders on project managing and delivering the required quality improvements
EXPECTATIONS AND TASKS / KEY RESPONSIBILITIES
Support SAP's and GFSS Global Quality Management strategy
Execute quality assurance management program by:
Performing regular performance monitoring
Providing statistical and fact-based analyses on process and service performance
Measuring, tracking and analyzing performance results
Defining Key Performance Indicators (KPI) and targets for the served processes
Providing support, coaching and governance for improvement projects
Identifying and monitoring required process / service improvements
Delivering quantifiable quality improvements
Adopting a consistent approach to quality management based on recognized Quality Methodologies (Six Sigma etc)
Performing internal / external benchmarking, where applicable
Promoting a clear commitment to quality throughout GFSS
Execute customer engagement by:
Supporting yearly adoption of Service Level Agreements (SLAs) and KPIs to the customers according to changed customer needs
Conducting recurring performance reviews with stakeholders based on agreed SLAs and KPIs
Identifying necessary measures out of customer engagement and assuring successful mitigation
Being responsible for fast adherence to business and compliance needs
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Successfully completed University Degree
Excellent understanding of quality processes and finance and administration processes and operations
Process Knowledge in core finance processes
SAP System knowledge (FI module)
Advanced knowledge of MS Office (Access, Word, Excel, Outlook, PowerPoint)
Project management skills
Reporting and presentation skills
Leadership or project Management skills
Excellent interpersonal and communication skills
Drive for results
Strong analytical skills
Intercultural skills
Self-motivated individual with a "can-do" attitude
Ability to work under pressure with accuracy and commitment
Ability to work independently and in a virtual team
Fluent written and spoken English skill, German and other languages desirable
WORK EXPERIENCE
Successful + 3 years working experience in a Shared Service environment is required.
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
Our inclusion promise
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or , APJ: , EMEA: .
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID:313682 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
The key to SAP's success? Our people.
We grow. We lead. We innovate - together! We believe that the difference between success and failure is a great team. As colleagues, we support, challenge, and inspire one another every day. We're results-driven and ready to go the extra mile for our customers. We all work from different places dealing with different challenges and opportunities. But our goal is mutual. We build breakthroughs, together.
Driven by innovation? It's in our DNA.
At SAP, innovation is more than just developing top-notch software - it's creating technologies that open up new possibilities. As a cloud company we are future-proofing our customers' business and building systems that provide a foundation for growth and innovation. We know this doesn't happen by accident, so we provide a working environment that promotes free thinking, bold ideas, and collaboration. Of course, having the resources and expertise of a major global organization helps too.
Got ambitious goals? Achieve them - at SAP.
Stay relevant, agile, successful. SAP's robust portfolio of learning and development offerings helps you unlock your potential, stay ahead of technology and accelerates your career. At SAP, we want to make sure our employees are happy, healthy, fulfilled, challenged - and working towards their individual career goals.
There's more to it than coding.
Learn, innovate, and get rewarded. Be your best in a flexible and collaborative environment. The boldness it took to start our company is exactly what we need to keep growing it. That's why we introduced the Hasso Plattner Founders' Award - the highest employee recognition at SAP. It's awarded annually by the CEO to an individual or team whose extraordinary achievement best delivers on SAP's vision and strategy.
Driven by innovation.
SAP has continuously evolved to become a market leader in end-to-end enterprise application software, database, analytics, intelligent technologies, and experience management. Our customers are solving the world's hardest problems. As a cloud company we are future-proofing our customers' business and building systems that provide a foundation for growth and innovation. Our vision of the future of enterprise IT is simple - software must be hyper-personalized, modular in nature, and support outcome-based business models.
Not all heroes wear capes.
The key to SAP's success? Our people. They are innovators, leaders, and all around great human beings. They come from many different countries, speak many different languages - and bring their own unique to the table.
Global Finance Shared Services
Facility: 313682
Posted Date: Oct 28, 2021
Work Area: Finance
Career Status: Professional
Employment Type: Regular Full Time
Expected Travel: 0 - 10%
Location:
Pasig City, National Capital Region (NCR), PH, 1602
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SAP

Pasig City, Metro Manila
Permanent
Full-time