German speaking customer support advisorEntain

Entain is one of the world's largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history - names such as Ladbrokes, partypoker, bwin and Coral.
Are you looking for a great opportunity to develop your skills? Are you a flexible, driven and solution oriented person with an open mindset? Are you a real people's person with amazing customer service skills?
Seize the opportunity and find out more about us!
We're looking for real team players to be a part of Entain and provide professional support to our customers.
Your arena:
Handling customer inquiries via chat/e-mail/phone; including but not limited to product related (Sports, Casino, Poker) as well as cashier related matters
Assessing individual issues and taking appropriate action to ensure customer needs are met
Working in coordination with other teams based at different locations that share similar objectives
Escalating system anomalies and general issues faced by customers to the relevant party
Understanding Standard Operating Procedures and delivering service / quality standards to agreed level
Your entrance ticket:
German language skills to a business standard (C1)
English language skills to a business standard
Willingness and flexibility to work in shifts and night shifts
Excellent written and verbal skills as well as high interpersonal skill level
Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries
Ability to perform well in a multi-task/cultural and ever changing dynamic environment
A flexible, creative and driven personality
General computer knowledge (MS Office, Internet)
Interest in Sports, Casino and Poker products would be a benefit, relevant training will be provided
Your win:
We offer a monthly salary from PHP 100,000.00
A permanent work contract for 40 hours
The possibility to grow and develop in an exciting industry
Awesome team of very knowledgeable & supportive colleagues
A modern and dynamic working environment
About Entain
We may sit on the FTSE100, but for millions of customers worldwide, we're the brands they hold in their hands - and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we're elevating ourselves above the competition. We're leading the industry in bold new directions - and it's our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.
DEI and Wellbeing @ Entain
At Entain we do what's right. It's one of our core values. Which is why we're taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We've created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive - and that starts from the moment you apply to join us.
Life @ Entain
We're a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won't just be your employer, we'll be your biggest cheerleader. We'll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career - and our business - to new heights.
Entain

Manila City, Metro Manila
Permanent
Full-time