GERMAN SPEAKING -bilingual player suppor agentKeywords Studios

o Candidate should be fluent in German and can read/write simplified
german
o Good English communication skills both spoken and written.
o Language utilization during the course of their workday/week is 90%
English and 10% German
o Deliver timely, accurate and respectful answers to customers'
questions and issues
o Utilize the internal ticketing system to log all requests and activities
o Take ownership of Customer Service incidents and work to
successfully resolve them
o Escalate issues as needed
o Other duties assigned
Excellent proficiency in their first language (oral and written);
Really good proficiency of English language and Mandarin language
Excellent communications skills;
Ability to easily adapt in a constant evolution environment;
Ability to quickly learn customer service based tools and techniques
Excellent written communication
o Preferably with customer service experience in a BPO setting
o Gaming background is a plus
o Amenable to work on shifting schedule
o College level
o Fresh Graduates are welcome to apply
Bossjob

Pasig City, Metro Manila
Permanent
Full-time