german it helpdesk associate (open for Undergraduates)J-K Network Manpower Services

Quezon City
Highly Negotiable
English, German
Multilingual Filipino
BENEFITS:
HMO
Allowances
13th month pay
Sick leave
Vacation leave
JOB DETAILS:
Client Profile: One of the Biggest IT Service companies established in India. They provides services in over more than 90. The company is also supporting Fortune 500 Companies and has more than 200,000 employees.
Requirements:
Open for both Native and Non- Native German Speakers
Fluent in German and English language
At least 2nd year in College
Preferably with background in Technical support or IT Service desk is an advantage
Knowledge of PC/Laptop/Mobile Devices/Printer hardware components, network troubleshooting and remote assistance tools
Amenable to work onsite and work from home setup
Responsibilities:
Responding to IT support requests over the phone, via email and in person.
Downloading, installing and configuring software to meet user requirements.
Ensuring correct use of applications, networks and equipment.
Testing and updating existing software.
Escalating advanced IT support cases.
Maintaining IT documentation including network and user details.
Documenting records of actions taken.
Recruitment Process:
Resume Screening
HR interview
Online exam
Quality interview
Client Interview
Job Offer
HOW TO APPLY:
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J-K Network Manpower Services

Quezon City, Metro Manila
Permanent
Full-time