Game Support associate | hybridadish International Corporation

Familiarize and play client's games (iOS, Android, or PC)
Provide email user support services such as responding to user's inquiries for iOS/ Android/ PC applications through email support/ ticketing system.
Escalates certain issues when necessary.
Be familiar with the team processes and product/game specifications.
Check in-app announcements, official pages, or social networking sites for new information and updates.
Any Bachelor's degree
Above-average English communication skills (particularly written communication skills)
Familiarity with basic Microsoft Office applications (Word, Powerpoint, Excel) and basic Google applications (drive, docs, sheets)
Must be willing to work in shifting schedules, on weekends, and on holidays.
Has enthusiasm and familiarity with mobile games and other online games.
Can work under a fast-paced environment while maintaining high quality of work
Detail-oriented, can work smoothly with a team and can manage time responsibly
Hybrid Work Arrangement (until further notice): Must be willing to work on-site located in Ayala Avenue, Makati City every once a week between Mondays-Fridays only and the rest of the work days will be work-from-home (decent internet connection is required for WFH and work unit will be provided by the company)
Must be willing to work on-site if the company requires for full RTO (Return to Office)
Fresh graduates
Full-time position. Not open for part-timers and working students
Work from Home
Retirement Benefit Plans
Medical / Health Insurance
Paid Sick Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Other:
Performance Incentive Program
Operations Level Promotions
Hybrid Work Arrangement until further notice (work-on-site every once a week between Mondays-Fridays, Regular shifts only, the rest of the work days will be work-from-home)
Entry Level / Junior, Apprentice Customer Service Business Process Outsourcing 2 openings Bachelor's degree graduate
adish International Corporation is a Japan-based business outsourcing company that specializes in providing multilingual game customer support for well-known gaming companies, as well as managing and monitoring social media sites (Facebook & Instagram) for gaming and enterprise accounts.Our mission is to spread "delight in every connection". This means to deliver nothing less than a delightful experience. We resolve pervasive customer issues and problems that cause pain and dissatisfaction, amidst oceans of information in cyberspace. This contributes to delight of all our stakeholders: our clients, end users, members, investors, partners, and the communities we serve.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time