fund services. AnalystCitco

Description
Data Management - Operations Analyst
Makati City, Philippines
About Citco
Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.
For more information about Citco, please visit
About the Team & Business Line:
Fund Administration is Citco's core business, and our alternative asset and accounting service is one of the industry's most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.
As a core member of our Interface Solutions team, you will be working with some of the industry's most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.
Your Role:
Setup and configure inbound & outbound feeds (40%)
You will setup inbound/outbound file routing jobs in response to requests from internal and external business and technical teams
You will setup all relevant monitoring jobs, alerts and notifications to the appropriate distribution lists in accordance with the requirements and appropriate target audience.
You will liaise with others groups where necessary to ensure all security measures are integrated in all delivery jobs executed by the team.
You will work with brokers, vendors and investment managers to setup FTP accounts and establish connectivity.
Monitor, troubleshoot and address file delivery issues (40%)
You will use key file delivery tools and dashboards to proactively identify failed and missing files and work with brokers, vendors and clients to address issues in a timely manner.
You will respond to file alerts sent to the Data Management and ensure effective action is taken to address the issue highlighted by the alerts.
You keep user community updated and manage their expectations by proactively providing regular updates about file issues, delays and ETAs.
You will escalate issues or concerns to manager with clean recommendations and solutions.
You will formulate ad-hoc solutions and workarounds to facilitate file movement and delivery in the short term.
Strategic alignment and process improvement (10%)
You will support management in identifying, analyzing and implementing process and system improvement initiatives.
You will identify and drive initiatives aimed at reducing file delivery manual work, improving quality of feeds and reducing errors and alerts.
You will work with other connectivity group to align overall process and simplify end-to-end experience for user community.
You will actively engage and keep up to date Data Management policies, trends and emerging themes and share information with the rest of the team.
Ad-hoc work as required (10%)
You will perform other related duties to meet the ongoing needs of the organization.
About You:
You are have a bachelor's Degree in Business/Finance/Economics or Computer Sciences. New graduates of related disciplines are also encouraged to apply.
You have at least 1-2 years' experience in a financial-services related industry or BPO setting is an advantage.
You have excellent oral and written communications skills.
You have a strong working knowledge of Microsoft Office applications is required.
You are comfortable working in a fast-paced and constantly evolving environment
You have good organizational skills and possess the ability to multi-task. The position also calls for good problem-solving skills.
You have a can-do attitude and is comfortable working in a team-environment.
Our Benefits
Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation's evolving diversity in the people we hire, and the culture we create in our organization.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
Citco

Makati City, Metro Manila
Permanent
Full-time