functionality QA ManagerKeywords Studios

Keywords Studios is looking for a Functionality QA Manager to help launch the FQA service line in Manila. The role will be closely working with the QA Director alongside internal and external partners, to support the growth of the team, locally and globally. We're looking for a proactive and experienced individual to support the team and make decisions to ensure successful project delivery within the budget, time frame and quality scopes. The successful candidate will develop and manage successful relationships with KWS clients at a superior level. Role also includes leading, managing, motivating, coaching, and training local FQA Managers.
Responsible for the Keywords Manila FQA Department
The QAM will develop and deliver strategy for the FQA facility alongside the QA Director
Responsible for budgeting and delivering the financial performance of the operation
Track KPI's and report on business performance regularly
Perform QA audits on ongoing projects and drive continuous improvement initiatives
Responsible for setting and adherence to standard Keywords processes
Responsible for top-tier client account management affecting local operations
Investigate client escalations on FQA service quality
Communicate effectively with clients to identify needs and evaluate alternative business solutions
Oversee execution of pilot projects and drive them to success
Ensure correct availability of hardware, resource and space such that the profitability of the unit in an optimal manner whilst maintaining ability to grow
Manage resource planning, recruitment and training in partnership with the Production Support departments
Act as an HR Business partner when required
Primary escalation point of contact for internal queries raised by or for the local FQA PMs
Manage, lead and motivate local FQA studio staff
Work as an ambassador for Keywords when engaging in activity outside of the facility
Proactively mitigate issues with the FQA Project Managers, before they impact the projects
Responsible for developing, improving and maintaining strong internal and external client partnerships
Work closely the business development team to ensure smart adoption of work and use of resource
Create and implement any process changes/improvements accordingly
Host regular meetings with key internal stakeholders to ensure smooth operation
Mentor and train direct reports utilizing line management practices
Set goals and appraise direct reports at regular intervals
Nurture a positive work environment
Continually seek opportunities to increase customer satisfaction and deepen client relationships, and encourage and grow own team to do the same
Unless within training or coaching measures or in critical delivery situations, the FQAM should not perform any tasks normally handled by an FQA PM, CQA Project Manager, Lead, Senior or Tester
Overseas travel when required
Requirements
6+ years in a Manager role
2+ year in a QA Manager experience is desirable
Knowledge of a project cycle and a games' development process.
Knowledge of Functionality QA and Certification testing services and processes.
Understanding of all video game business services and processes.
Understanding of various business and management concepts.
Understanding of change management and continuous improvements protocols.
Understanding of risk management in the context of the QA process.
Understanding of data driven systems to facilitate decision making.
Very strong emotional intelligence and awareness.
Ability to understand one-self, others, and act accordingly for the attainment of set goals.
Excellent written, verbal and non-verbal communication skills.
Keywords Studios

Ortigas Center, Pasig City
Permanent
Full-time