Front Office leadEuroAsia Executive Search

Job Summary:
Providing a friendly, DSH welcoming and efficient service to all guests, in line with our vision and values on customer satisfaction
To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
Assist the Hotel Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
To assist in always keeping the hotel reception area clean and tidy.
To undertake general office duties, including correspondence, emails, filing, and switchboard, to ensure the smooth running of the reception area.
To undertake all training as required (eg, first aid, health and safety, customer service).
To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and when required.
To administer the general petty cash system and float in an accurate manner
Interact with customers, take orders and serve snacks and drinks
Offering all DSH services such as events, academy, ventures, workspaces and others
Ensuring the best experience of all customers
Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Assist the Hotel Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Job Requirements:
Bachelor's degree in hospitality, business administration, or a relevant field.
A minimum of 3 years experience as a hotel receptionist or a similar role.
Fast learner
Previous experience dealing with clients
Ability to work under pressure
Ability in solving problems
English language required
High level of IT proficiency
High level of commercial awareness and sales capabilities
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team
Demonstrated ability to efficiently work on multiple project requests simultaneously in a fast-paced environment where tight deadlines and unexpected complexities can crop up
Finding leaders who understand your goal!
Euroasia Executive Search

Makati City, Metro Manila
Permanent
Full-time