Front Office and reservations internAHGLAB Consultancy Services Inc.

Primary Objective of Position
- Assist in the front office and reservations for Havitat Boutique Hotel and Cozy Folk Hostel
Duties and Responsibilities:
- Performs check-in and check-out procedures
- Responds promptly to guest inquiries across all booking channels and sends booking confirmation to direct reservations
- Reviews daily arrivals and notes special requests
- Performs exceptional customer service, puts guest's satisfaction as a top priority, and can remain calm, courteous, and warm at all times
- Attend to and resolve guest concerns and complaints with grace and sense of urgency and escalate to immediate superior and/or to other concerned departments if and when needed
- Work closely with Housekeeping department to keep room status up to date and with
- Maintenance department for maintenance and repair works
- Obtains feedback from guests and encourages them to share positive commendations online
Qualification:
- Undergraduate of Hotel and Restaurant Management
- Familiarity or having prior training on Opera or other similar hotel reservations software is an advantage
- Amenable to work on shifting schedules (morning or afternoon shift) and willing to work on weekends and holidays.