French Speaking helpdesk - based in the philippines (permanent remote job)Alphanumeric Systems
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 21/10/2025
Deadline: 05/09/2023
Job Description
French Speaking Customer Help Desk (Work from Home) Candidates must be based in the Philippines.
Alphanumeric is hiring a FRENCH CUSTOMER SERVICE HELPDESK to work from home providing level-one technical support in English to clinical clientele via inbound calls, emails, and tickets. Our positions don't involve selling or providing medical advice. We offer full and comprehensive training
100% Work from Home.
Our Offer
Work from the comfort of your home
Employer-paid E-Learning courses
Employee recognition awards
Referral bonus program
Team building activities/events
Continuous coaching, training, and development.
What You Can Expect From Us
100% Permanent work-from-home setup.
Fixed shift (EST Timezone to be followed) - (4:00 pm to 1:00 am PH Timezone)
The base salary is PHP 46,250.00/per month.
Internet Allowance is PHP 2,430.00/per month (subject to approval, receipt must be presented)
Night differential pay is 10% of base pay.
Health Insurance for employees and 1 for dependents.
Machines, like laptops and other needs, will be provided.
Position Summary
Provide Service Desk support to external customers and users
Receive, document, and track all incoming customer/user calls for immediate remedy and closure
Utilize computer and database information to update incident status
Serve as the single point of contact (SPOC) for incidents, including owning the call through closure
Essential Functions And Responsibilities
Provide service desk support to contracted clients
Use defined procedures for responding to customer calls
Collect information from the caller and document data elements in the designated tool
Maintain records of all calls from customers using a designated Service Management tool
Provide detailed documentation of all steps involved in resolving customer issues
Escalate issues to the appropriate department and personnel
Investigate, examine, troubleshoot, and solve hardware and software issues quickly
Maintain a pleasant demeanor and attitude in day-to-day communication and interface with customers
French Speaking Customer Help Desk (Work from Home) Candidates must be based in the Philippines.
Alphanumeric is hiring a FRENCH CUSTOMER SERVICE HELPDESK to work from home providing level-one technical support in English to clinical clientele via inbound calls, emails, and tickets. Our positions don't involve selling or providing medical advice. We offer full and comprehensive training
100% Work from Home.
Our Offer
Work from the comfort of your home
Employer-paid E-Learning courses
Employee recognition awards
Referral bonus program
Team building activities/events
Continuous coaching, training, and development.
What You Can Expect From Us
100% Permanent work-from-home setup.
Fixed shift (EST Timezone to be followed) - (4:00 pm to 1:00 am PH Timezone)
The base salary is PHP 46,250.00/per month.
Internet Allowance is PHP 2,430.00/per month (subject to approval, receipt must be presented)
Night differential pay is 10% of base pay.
Health Insurance for employees and 1 for dependents.
Machines, like laptops and other needs, will be provided.
Position Summary
Provide Service Desk support to external customers and users
Receive, document, and track all incoming customer/user calls for immediate remedy and closure
Utilize computer and database information to update incident status
Serve as the single point of contact (SPOC) for incidents, including owning the call through closure
Essential Functions And Responsibilities
Provide service desk support to contracted clients
Use defined procedures for responding to customer calls
Collect information from the caller and document data elements in the designated tool
Maintain records of all calls from customers using a designated Service Management tool
Provide detailed documentation of all steps involved in resolving customer issues
Escalate issues to the appropriate department and personnel
Investigate, examine, troubleshoot, and solve hardware and software issues quickly
Maintain a pleasant demeanor and attitude in day-to-day communication and interface with customers
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Alphanumeric Systems
About the company
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Position French Speaking helpdesk - based in the philippines (permanent remote job) recruited by the company Alphanumeric Systems at MetroManila, Manila, Joboko automatically collects the salary of , finds more jobs on French Speaking Helpdesk - Based in the Philippines (Permanent Remote Job) or Alphanumeric Systems company in the links above
About the company
Alphanumeric Systems jobs
Philippines ,