French speakerRest Solution

Responsibilities
Provide first level support to end-users (French clients and not only) through diagnosing or troubleshooting problems and implementing corrective action either remotely through the phone, remote connectivity or collaborating with IT contacts on site
- Monitor and respond to alerts and execute restoration procedure in a timely manner
- Timely isolate the problem, identify and follow correct escalation path for issues not resolved at own level
- Log on ticketing tool all updates and troubleshooting steps done with complete details that can be comprehended by anyone who reviews or needs to continue working on the ticket
- Take ownership of user concerns; follow up the status of escalated problems on behalf of the customer and communicate progress or update the ticket in a timely manner
- Actively monitor ticket assignment for timely resolution of issues or completion of customer concerns
- Proactively raises possible issues that may arise from existing problems or newly implemented change
- Ensure that satisfactory resolution has been executed before putting tickets on resolved state
- Demonstrate complete professionalism while handling inquiries or complaints of the customers
- Ensure accurate and up to date asset records (CMDB)
- Properly turn over any pending tasks that need attention during scheduled absence like rest day or vacation leave
- Participate in project initiatives or efforts as necessary
- Contributes to unit goals by accomplishing related duties as required.
Rest Solution

Muntinlupa City, Metro Manila
Permanent
Full-time