French implementation advisorRingCentral

The essential functions and tasks of this job title include but are not limited to the following listed below:
Teaches the customers how to set-up their RingCentral account and all the items included within, after a sale is closed by an RC Sales Representative
Guides the client through new web-based user interfaces, mobile applications, and computer-based software configurations
Walks the customer through complex call routing configurations
Creates a positive, comfortable environment in which the customers can learn
Determines the reasons behind client pain points and eliminates them
Stays in constant contact with the customers to schedule training sessions
Keeps up to date with all implementations given, ensures all appointments are scheduled, ensures that questions that come up during the initial setup are answered, and keeps detailed documentation of each transaction
This role is highly visible across multiple departments and regions. This person is expected to provide excellent assistance to his dedicated region and/or English speaking customers.
Assures the customers that they are with them throughout the initial set-up (i.e., when the client is on-boarded, the Implementation is closed out, and the customer is handed to our support staff
Shows customers the best ways to communicate with the support team
Manages schedules effectively, as the job demands juggling meeting attendance, phone time, and email correspondence
Job Requirements:
Good Communication skill, verbal and written - French and English
Completed at least 2nd year college in any related course.
Must have 2-3 years experience in VOIP/Telephony (Required)
Must have 2-3 years solid experience in Technical Support
Must have strong client management skills as the Implementation Advisor will work with cross-functional departments to ensure the customer or partner's thorough onboarding experience.
Must be prepared to assume the following roles: part-technical guide, part-account manager, part-detective, and part-teacher.
Must be good at conveying how the system works to teach the client how to independently set up and configure the system in an ongoing capacity.
Must reach out to new customers via phone and/or email to book them for an implementation appointment.
Willing to work on Graveyard/Night Shift
Amenable to work in Cubao or Ortigas
Non - resedential candidates requires Visa (Tourist or Working Visa valid for at least 3 months)
What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
Work from home temporarily between September 2021 to December 2021, or until further notice
Comprehensive HMO package (medical and dental)
Personal Time Off Leaves
PATI Incentive
Employee Assistance and Wellness Programs
RingCentral's Global Service and Support team leads the post-sale experience for our customers-making sure their every need is met, and that they're able to use our products effectively and easily. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.About RingCentralRingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video PhoneTM (MVPTM) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.By completing your application for this role, you:
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RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.
RingCentral

Manila City, Metro Manila
Permanent
Full-time