French Customer Service AgentDencom

Fluent in written and spoken French ;
Has good English communication skills;
With bachelor's degree from an accredited four-year college or university preferred;
Must have at least 6 months of experience working in a BPO company, preferably in a live chat/email
customer service campaign;
Preferably with medical background
With strong analytical and problem-solving skills with high attention to detail;
Equipped with the basic technical skills-able to navigate through computer and web application with ease;
and
Responsibilities:
Respond and resolve customer service and technical support concerns via live chat and email in a timely,
accurate, and professional manner
Efficiently escalate complex problems to appropriate internal resources
Document customer interactions to help maintain client's internal and external knowledge bases
Collaborate with coworkers to provide insightful feedback that will improve processes and products
Perform other tasks as required by the campaign
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Description
Fluent in written and spoken French ;
Has good English communication skills;
With bachelor's degree from an accredited four-year college or university preferred;
Must have at least 6 months of experience working in a BPO company, preferably in a live chat/email
customer service campaign;
Preferably with medical background
With strong analytical and problem-solving skills with high attention to detail;
Equipped with the basic technical skills-able to navigate through computer and web application with ease;
and
Responsibilities:
Respond and resolve customer service and technical support concerns via live chat and email in a timely,
accurate, and professional manner
Efficiently escalate complex problems to appropriate internal resources
Document customer interactions to help maintain client's internal and external knowledge bases
Collaborate with coworkers to provide insightful feedback that will improve processes and products
Perform other tasks as required by the campaign
Requirements * Availability for travel: No
Availability for change of residence: No
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