fraud specialist iv - corporate Investment bankJPMorgan Chase

Job Description:
Our Fraud Operations team ensures our Merchants receive the best fraud detection and protection in the industry. Whether this involves credit card, debit card, and/or deposit accounts, our operational strategies are aimed at mitigating fraud losses to the Bank and our Merchants.
The Fraud Specialist IV will review merchant account activity by navigating through multiple system applications. They assess, analyze and research on merchant's processing activities to identify potential fraud and take appropriate action to mitigate losses of both the merchant and the bank. They are also responsible in making sure that transactions in the Auth and Sale cycle are reviewed and approved to go through within our set SLA.
Candidate must have demonstrated experience with independent rule and situation based decision making. Candidate must be self-motivated, goal-oriented and familiar with working in a scorecard based environment where Specialist success is directly correlated with the ability to meet production and quality goals. We are seeking experienced individuals who possess the ability to consistently adhere to prescribed policies and procedures. In addition, we're looking for talented resources to add to our team who demonstrate strong communication skills (verbal and in writing) and are able to professionally interact with internal partners by conveying a sense of ownership and a commitment to building relationships.
Note that this position may involve inbound and outbound calls to resolve merchant needs (queue / non queue based) and phone time may vary based on priorities of the department.
Job Responsibilities:
Successful candidates will possess experience and aptitude to perform core Fraud functions which involves proper assessment and decisioning for work items or issues pertaining to any of the following:
Transactional detail review & analysis
Determination of action based on Specialist review (disposition of cases)
Written and Verbal Merchant Communication to support both direct case work and Merchant inquiries
Resolving time sensitive and escalated requests; effectively handle difficult client issues
Provide explanation of Merchant Agreement Termination Conditions
Provide current status or needed information to Merchant via phone (inbound or outbound)
Risk Initiated Account Terminations
Risk Initiated Placement or Release of Funds on Hold
Risk Reserve Release Requests
Own additional leadership tasks as prescribed by Senior Leadership
In addition to day-to-day core functions, Fraud Specialist III role may also:
Escalate Merchant case work
Possess advanced proficiency with Excel used for problem solving, impact quantification and reporting
Serve as a collaborator and or coach
Assess queue volume and recommend or reconfigure workflow distribution and priorities
Partner with Risk and Strategy resources on research and automation opportunities
Author and/or review procedure updates and attest to accuracy
Assist with department communication
Work with Operational Readiness teams to ensure business preparedness for changes implemented
Professionally communicate with callers using interpersonal skills that convey a sense of ownership
May be consulted with or asked to help drive resolution to production issue including root cause analysis
Cross Train on other functions
Required Qualifications, Skills and Capabilities:
This is an individual contributor role that will require phone work to support the needs of the department
Prior Fraud case management experience highly desirable
2+ years in financial services performing roles of considerable complexity including experience with customer interaction either by phone or face to face, prior Fraud, Advanced Research or Investigative work related experience required
Exercise sound judgement related to priority of work and case aging; able to shift directions as work load requires
Research and Analytical skills
Strong computer skills including use of multiple tools and applications
Accuracy and attention to detail
Aptitude for quickly assessing root of merchants need to service requests or escalate when needed
Excellent communication skills (verbal and in writing)
Problem solving / critical thinking skills and ability to exercise independent judgment
Experience working in a fast paced environment under pressure and with high volume queues
Strong attendance record of low absences and an ability to work longer days to manage case volumes is important
Fraud business applications knowledge preferred including Lexis/Nexis and Customer Assist experience desirable
Amenable to working onsite, following variable schedule as business requires
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
JPMorgan Chase

Cebu
Permanent
Full-time