fraud representative (bilingual/ Spanish)Synchrony Global Service Philippines Inc.

· Process lost/stolen reports for customers accurately to ensure mitigation of fraud loss
· Handle calls from retail partners/customers concerning referred credit applications
· Strictly adhere to all compliance, regulatory and internal business procedures
· Provide exceptional level of customer interaction
· Meet or Exceed call quality metrics while also balancing average handle time/ productivity metrics
· Make outbound calls/verify transactions on accounts which have been identified as suspicious
· Participate on various teams as necessary.
?Completed at least 2nd year in College or 2-year Associate course (72 units) - 2 years
?Excellent English Verbal and written Communication Skills
?Has a Minimum Wired Internet Connection of 30 MBPS
?Amenable to Work from Home with a conducive workspace.
?Amenable to work onsite in Northgate, Alabang upon business decision.
Required Competencies
Excellent Spanish Verbal and Written Communication Skills
Spanish Proficiency should be at least level 5
Ability and willingness to recognize, deliver on card service sales opportunities
Ability to perform in a fast-paced environment and adaptable to change.
Flexibility and adaptability to meet business needs.
Must have knowledge on basic Computer skills.
Professional Phone etiquettes and ability to work with a Team
Bossjob

Muntinlupa City, Metro Manila
Permanent
Full-time