fraud Investigation officerSecurity Bank
Workplace: MetroManila, Manila, Makati
Salary: Agreement
Work form: Full time
Posting Date: 11/01/2026
Deadline: 12/08/2022
About Security Bank
We are the Philippines' largest independent bank, having won countless awards over the years, including one of Euromoney's most prestigious industry awards in 2021-Best Bank in the Philippines.
We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
The Role
As a Fraud Investigation Officer, you will handle the review, investigation, and analysis of all head office internal and external fraudulent activities of the Bank. Also, you will recommend disposition on fraud cases endorsed by other unit/departments and/or disputed/complained by the client.
How you'll contribute
Conducts inspection, review, analysis and verification of documents from requesting units to determine legitimacy and validity of such document.
Conducts the investigation of client's disputed/contested transactions on all Bank products (Credit and Debit Cards and Consumer Loans) based on available and provided data to come up with and recommend a just disposition on the case.
Investigates possible fraudulent applications endorsed by concerned unit/departments to prevent and/or mitigate the fraud and risk of monetary loss due to fraudulent application.
Conducts the initial investigation of all head office internal fraud cases, Wholesale Business, Insurance and Trust and Treasury fraud cases based on escalation by other units/departments and or via whistle blower to come up with a recommendation to the necessary Committee for their final approval/disposition.
Prepares and ensures the on-time and accurate RCL and STR reporting based on existing guidelines to comply with the regulatory requirements and prevent fines/penalties due to delayed reporting.
Ensures the updating of ENFIS and blacklist agents database upon discovery of Fraud to prevent the re-occurrence of Fraud due to fraudulent information and/or agents.
Conducts checking and investigation of application, returned to sender cards, did not apply cases, CH's requests which are deemed suspicious based on escalation by other units/departments to determine the legitimacy of the account, request, etc. and to prevent/mitigate fraud.
Conducts recovery efforts from confirmed fraud transactions to mitigate monetary loss of the bank
Prepares comprehensive tracking and reports of cases received, and fraud loss metrics to assist Fraud Managers in their fraud prevention strategies.
Monitors the latest fraud trends or issues and regulations thru checking with other units and Banks, Law enforcement agencies to pro-actively manage possible impact on Bank's products and services.
What we're looking for
Bachelor's or College degree holder
At least one to two years of relevant work experience
Knowledgeable with the current and existing fraud trends
Effective analytical and critical thinking skills
Able to provide data-driven decisions to provide just dispositions on client fraud disputes. Able to identify emerging fraud trends to help prevent and mitigate possible fraudulent activities
#LI-QA1
#LI-Hybrid
Security Bank
We are the Philippines' largest independent bank, having won countless awards over the years, including one of Euromoney's most prestigious industry awards in 2021-Best Bank in the Philippines.
We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
The Role
As a Fraud Investigation Officer, you will handle the review, investigation, and analysis of all head office internal and external fraudulent activities of the Bank. Also, you will recommend disposition on fraud cases endorsed by other unit/departments and/or disputed/complained by the client.
How you'll contribute
Conducts inspection, review, analysis and verification of documents from requesting units to determine legitimacy and validity of such document.
Conducts the investigation of client's disputed/contested transactions on all Bank products (Credit and Debit Cards and Consumer Loans) based on available and provided data to come up with and recommend a just disposition on the case.
Investigates possible fraudulent applications endorsed by concerned unit/departments to prevent and/or mitigate the fraud and risk of monetary loss due to fraudulent application.
Conducts the initial investigation of all head office internal fraud cases, Wholesale Business, Insurance and Trust and Treasury fraud cases based on escalation by other units/departments and or via whistle blower to come up with a recommendation to the necessary Committee for their final approval/disposition.
Prepares and ensures the on-time and accurate RCL and STR reporting based on existing guidelines to comply with the regulatory requirements and prevent fines/penalties due to delayed reporting.
Ensures the updating of ENFIS and blacklist agents database upon discovery of Fraud to prevent the re-occurrence of Fraud due to fraudulent information and/or agents.
Conducts checking and investigation of application, returned to sender cards, did not apply cases, CH's requests which are deemed suspicious based on escalation by other units/departments to determine the legitimacy of the account, request, etc. and to prevent/mitigate fraud.
Conducts recovery efforts from confirmed fraud transactions to mitigate monetary loss of the bank
Prepares comprehensive tracking and reports of cases received, and fraud loss metrics to assist Fraud Managers in their fraud prevention strategies.
Monitors the latest fraud trends or issues and regulations thru checking with other units and Banks, Law enforcement agencies to pro-actively manage possible impact on Bank's products and services.
What we're looking for
Bachelor's or College degree holder
At least one to two years of relevant work experience
Knowledgeable with the current and existing fraud trends
Effective analytical and critical thinking skills
Able to provide data-driven decisions to provide just dispositions on client fraud disputes. Able to identify emerging fraud trends to help prevent and mitigate possible fraudulent activities
#LI-QA1
#LI-Hybrid
Security Bank
Other Info
Makati City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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