Description
Qualifications:
- Completed 2 years of tertiary education with at least 1 year contact center experience
- 2 years of Fraud experience in BPO
- With financial account background
- Basic computer skills including the ability to navigate multiple windows and applications and utilize search tools to find information.
- Ability to work shifting schedules.
- Ability to work during weekends and holidays.
- Ability to work in McKinley Hill, Taguig (internal shuttle service to and from key point areas are available).
Responsibilities
- Performs voice function
- Responds to and researches and resolves escalated inquiries and complaints requiring special handling and that may have been forwarded by management committee members, agencies, and/or senior business leaders.
- This may include a review of in-process, closed or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions, etc., individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities.
- Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line (including monetary and non-monetary actions). Communicates with others (including customers, merchants, clients, executives, agencies, regulators, bankers) to ensure resolution/negotiation of sensitive and/or time-critical matters.
- May serve as an intermediary to resolve disputed matters; negotiates and enacts settlements.
- Recommend standards, policies, and/or procedures to correct deficiencies.
- Ensures identified risks and/or problems are clearly documented.
- Other duties may include: project work to identify/implement process improvements, performance of ongoing reviews as needed. May generate reports and summarize results.
- Typically performs team leadership and provides work direction
Requirements
Minimum education level: Vocational
Years of experience: 2
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes
Qualifications:
- Completed 2 years of tertiary education with at least 1 year contact center experience
- 2 years of Fraud experience in BPO
- With financial account background
- Basic computer skills including the ability to navigate multiple windows and applications and utilize search tools to find information.
- Ability to work shifting schedules.
- Ability to work during weekends and holidays.
- Ability to work in McKinley Hill, Taguig (internal shuttle service to and from key point areas are available).
Responsibilities
- Performs voice function
- Responds to and researches and resolves escalated inquiries and complaints requiring special handling and that may have been forwarded by management committee members, agencies, and/or senior business leaders.
- This may include a review of in-process, closed or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions, etc., individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities.
- Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line (including monetary and non-monetary actions). Communicates with others (including customers, merchants, clients, executives, agencies, regulators, bankers) to ensure resolution/negotiation of sensitive and/or time-critical matters.
- May serve as an intermediary to resolve disputed matters; negotiates and enacts settlements.
- Recommend standards, policies, and/or procedures to correct deficiencies.
- Ensures identified risks and/or problems are clearly documented.
- Other duties may include: project work to identify/implement process improvements, performance of ongoing reviews as needed. May generate reports and summarize results.
- Typically performs team leadership and provides work direction
Requirements
Minimum education level: Vocational
Years of experience: 2
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes
Other Info
Work type
Full Time
Full Time
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ASCENT PRO
About the company
ASCENT PRO jobs
Philippines
Position fraud Analyst - bpo - taguig recruited by the company ASCENT PRO at Taguig, Joboko automatically collects the salary of Apply, finds more jobs on Fraud Analyst - BPO - Taguig or ASCENT PRO company in the links above